Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned1 vote 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured2 votes 21 comments
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Triggers and Automations - please share your feedback. Pinned Featured1 vote 18 comments
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Rotate picture in a ticket1 vote 0 comments
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Reorder "Greeting" answers in Messaging Bot0 votes 0 comments
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Reply Box Text styles and features - Remove Pop up Box0 votes 0 comments
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Migration to Workspaces Ticket Layout2 votes 1 comment
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Zendesk Ticket view should have an option "Jump to Oldest message"1 vote 1 comment
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Rich HTML custom field0 votes 1 comment
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Ticket tabs on new Agent Workspace interface6 votes 2 comments
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View for Tickets I'm Following1 vote 0 comments
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Reversible suggestion deletion for macros0 votes 2 comments
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Chat: Adding a dynamic condition to Chat triggers - since message sent0 votes 0 comments
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ZD-SFDC integration to support deleted tickets0 votes 0 comments
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Subject line of suspended ticket [Email is too large] is changed0 votes 0 comments
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Allow Redaction in Merged Comment0 votes 0 comments
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Four Key Changes that Need to be Reverted Back7 votes 10 comments
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Feature request: Allow for bulk updating of macro groups/content1 vote 2 comments
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Suspended tickets improvement1 vote 0 comments
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Views using the relationship look up field0 votes 0 comments
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Customer Satisfaction reason0 votes 0 comments
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Zendesk does not manage error messages when sending emails3 votes 1 comment
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Sorting Organization Page1 vote 1 comment
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Agent Workspace: Do not hide 'User profile' tab1 vote 0 comments
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Default value for drop-down field created via email0 votes 0 comments