Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:26
-1 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:37
0 votes 0 comments
Join the UX Research Panel - Help Shape the Future of Zendesk! Pinned
- Erin Nakahara
- September 22, 2021 16:07
1 vote 0 comments
Malware Scanning - We Want Your Feedback! Pinned Featured
- Chika Chima
- Zendesk Product Manager
- November 05, 2021 20:59
- Edited
1 vote 4 comments
Service Level Agreements - please share your feedback! Pinned Featured
- Scott Allison
- Zendesk Product Manager
- November 05, 2021 18:53
2 votes 5 comments
Audit log - We want your feedback! Pinned Featured
- Caroline Kello
- Zendesk Product Manager
- November 05, 2021 18:49
- Edited
1 vote 9 comments
Triggers and Automations - please share your feedback. Pinned Featured
- Nina Olding
- Zendesk Product Manager
- November 05, 2021 18:54
- Edited
1 vote 18 comments
Color Text - We want your feedback! Pinned Featured
- Amisha Sharma
- Zendesk Product Manager
- November 08, 2021 17:25
0 votes 16 comments
Some new tickets set to new, some to open- why?
- Michelle Sharpe
- January 28, 2022 20:24
0 votes 0 comments
Feature Request: Add cc'ed tickets as condition in views
- Indigov Admin
- January 28, 2022 16:14
0 votes 0 comments
Stop sending automated emails via the " Account Email " functionality
- Lianne Geerlings
- January 28, 2022 12:46
0 votes 0 comments
Auto populate Fields based on Tags
- Aakash Dhawan
- January 27, 2022 19:27
0 votes 0 comments
Side Conversion's answer is created with a new ticket.
- jasonjeong
- January 26, 2022 02:22
0 votes 0 comments
Thread Replies from Iphone Users
- CJ Johnson
- January 25, 2022 21:20
0 votes 1 comment
Customize the Web Widget Minimize Button
- Krista Zaloudek
- January 25, 2022 17:39
1 vote 0 comments
Custom User Fields visibility
- Simon Blouner
- Community Moderator
- January 25, 2022 14:08
3 votes 0 comments
Add tables to markdown as an option
- Alex
- January 24, 2022 15:22
0 votes 0 comments
Zendesk Support has gone downhill
- Josh
- January 24, 2022 13:55
- Edited
8 votes 7 comments
Reply from enduser MMS triggered text (new ticket)
- Daniel Hamrick
- January 24, 2022 13:46
0 votes 0 comments
Agent Workspace UI Issues
- mw
- January 24, 2022 10:13
7 votes 2 comments
Bump Bump Solve Issue Answered
- Silas Johnson
- January 21, 2022 18:37
0 votes 4 comments
Reporting on side conversations
- Adrian Bishop
- January 21, 2022 13:14
0 votes 0 comments
Product Request - Prevent Customers from Auto Solving tickets for certain Ticket Types
- Wee Siang Lee
- January 21, 2022 02:08
2 votes 0 comments
Rapid resolve, the feature that closes tickets when a helpdesk article helped, should put at least a tag to the ticket
- Sebastian Jurk
- January 20, 2022 19:13
2 votes 0 comments
addition of ticket view / ticket access options for roles
- Michael Kyburz
- January 20, 2022 15:22
4 votes 0 comments
Alphabetical sorting of ticket field values translated by dynamic content
- Anne-Flore Caire
- January 20, 2022 10:22
0 votes 3 comments
small tick to show read/ send emails
- Rebekka Fischer
- January 19, 2022 17:49
0 votes 0 comments
Date formatting problem in Organization custom fields
- Henrik Erlandsson
- January 19, 2022 13:22
0 votes 0 comments
Location based weather widget
- Kirk Hurford
- January 18, 2022 16:43
0 votes 2 comments
Feature request: Rich text formatting and inline images in the web form
- Lubos Horak
- January 17, 2022 09:16
4 votes 0 comments

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