Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
-
Announcing Macros keyboard shortcut - We need your feedback :) Pinned0 votes 15 comments
-
Announcing redesigned @mentions in composer - We need your feedback :) Pinned4 votes 7 comments
-
Product Feedback Post Template Pinned1 vote 0 comments
-
Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
-
Service Level Agreements - please share your feedback! Pinned Featured1 vote 26 comments
-
Triggers and Automations - please share your feedback. Pinned Featured0 votes 18 comments
-
Merging tickets functionality0 votes 0 comments
-
Satisfaction - 1(!) Follow Up after good Satisfaction rating0 votes 0 comments
-
Enhancement Request: Persist Advanced Search0 votes 0 comments
-
Add more than one requester ("To" field) to a ticket0 votes 1 comment
-
Automatic Redaction of Customer Ticket Attachments1 vote 1 comment
-
Agents should be able to create/edit Organizations1 vote 0 comments
-
Apply styling / separator between ticket replies in Agent Workspace0 votes 0 comments
-
List the Specific Word/Phrase that Causes Each Trigger1 vote 0 comments
-
Ticketing Form Data Integrate with SQL0 votes 1 comment
-
API Call on chat routing flow0 votes 0 comments
-
Enhanced functionality with Triggers1 vote 0 comments
-
Default uncheck "requester can see these comments" during merge0 votes 1 comment
-
new system slow0 votes 0 comments
-
Macro Placeholders populating old/incorrect data0 votes 2 comments
-
Create a Feature that can be assigned to roles to change agent talk states0 votes 0 comments
-
Unlink Followup tickets from the original ticket2 votes 5 comments
-
Admin section user filter to display users that use a license2 votes 1 comment
-
The Perfect Views Experience0 votes 0 comments
-
KCS Templates with econd languages1 vote 0 comments
-
No option to update tickets raised by my colleagues0 votes 2 comments
-
Allow @mentions in bulk editor0 votes 0 comments