Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned1 vote 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured2 votes 23 comments
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Triggers and Automations - please share your feedback. Pinned Featured0 votes 18 comments
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Recalculate SLA metric when ticket priority is changed-1 votes 0 comments
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Bulk Edit w/ Macro is Updating unselected Solved Tickets0 votes 0 comments
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Ticket Details should be sorted newest to oldest0 votes 1 comment
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Please revert the change to the email thread order0 votes 1 comment
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Native Read Receipts1 vote 0 comments
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Feature Request: Flag Macros that needs adjustments0 votes 0 comments
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Side conversation receiver has original side conversation creator added0 votes 0 comments
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Allow Customers to include More Attachments on Ticket Form0 votes 0 comments
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View filters: Latest Updater field0 votes 0 comments
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Side Conversations to stay open on tickets when creating them0 votes 0 comments
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Ability to set the Requester as the organisation and not a user0 votes 0 comments
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Add Ukrainian language support for Answer Bot1 vote 0 comments
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Increase flow builder limit from 1000 step to 2000 step0 votes 0 comments
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Improving the Customers list1 vote 1 comment
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Feature Request: Block Users by IP address in Zendesk Ticketing2 votes 1 comment
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Ticket side conversation end-user0 votes 2 comments
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Ticket side conversation requester0 votes 0 comments
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Restrict Merge1 vote 2 comments
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Auto-Copy Comment Text into Side Conversation0 votes 1 comment
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Default to Most Recent Post in New Interface3 votes 0 comments
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All incoming emails going to suspended view0 votes 3 comments
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Need for Custom Headers in Webhooks1 vote 0 comments
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New Agent Workspace5 votes 10 comments
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Adding recorded voice messages to outbound calls2 votes 0 comments
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add private mail to existing ticket0 votes 2 comments