Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Organization Merge - We want your feedback! Pinned Featured
- Matt Bagnara
- Zendesk Product Manager
- April 20, 2022 23:08
- Edited
7 votes 11 comments
Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:26
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:37
0 votes 0 comments
Service Level Agreements - please share your feedback! Pinned Featured
- Scott Allison
- Zendesk Product Manager
- November 05, 2021 18:53
2 votes 16 comments
Triggers and Automations - please share your feedback. Pinned Featured
- Nina Olding
- Zendesk Product Manager
- November 05, 2021 18:54
- Edited
1 vote 18 comments
End User in CC receiving duplicate notification (email and update)
- Marco Costa
- July 07, 2022 10:33
- Edited
0 votes 0 comments
Product feedback: ticket fields editable by end-users
- Anastasia Kachanova
- July 07, 2022 10:14
2 votes 0 comments
E-mail sent from the an address to the same address
- Raphaël Péguet
- July 07, 2022 08:52
- Edited
0 votes 0 comments
Tagging Facebook Messenger tickets from multiple Facebook pages
- Steven Granner
- July 06, 2022 21:34
- Edited
0 votes 1 comment
Add "Play" tickets to a customer view.
- Jon Heath
- July 06, 2022 16:24
- Edited
0 votes 1 comment
Knowledge: Copy link to conversation pop-up alert
- Rebekah MacDonald
- July 06, 2022 12:36
- Edited
0 votes 0 comments
Ticket automatisch einem Benutzer zuordnen
- Engelbert Strauss GmbH & Co KG
- July 05, 2022 15:51
7 votes 0 comments
Allow Zendesk to send emails to CC users without the requester having an email
- Richard Harris
- July 05, 2022 07:53
0 votes 0 comments
Lao Language Integration
- bitqik Support Center
- July 05, 2022 04:38
0 votes 0 comments
Build workflows that references external (non-ticket) data
- Joel Hellman
- July 05, 2022 04:35
1 vote 2 comments
"Rapid Resolve" links should automatically be added to macros
- simon
- July 04, 2022 11:09
0 votes 0 comments
Feature Request: Agent Workspace show Organization Tickets
- Shayan Moussawi
- July 03, 2022 20:59
1 vote 0 comments
New Agent Workspace and impact on readability and health (posture/neck issues)
- Joséphine Borromeo
- July 01, 2022 09:39
1 vote 0 comments
Add an undo and recall button to Agent Workspace
- Chaimiao Wu
- July 01, 2022 05:53
1 vote 0 comments
Put back sort by subject
- Wade Whitten
- June 30, 2022 16:19
-1 votes 1 comment
malware scanning feature blocking certain companies daily business
- David Oegren
- June 30, 2022 12:21
- Edited
3 votes 4 comments
j/k keyboard shortcuts to skip quickly through ticket replies & internal notes
- Tim G
- June 30, 2022 09:10
0 votes 0 comments
Feedback to Secure Download / Attachment in ticket support - please forward to correct topic if possible
- Andrew Chu
- June 30, 2022 06:02
0 votes 0 comments
when saved internal note text copy and Paste in public note
- [상담원]서세영
- June 30, 2022 03:02
0 votes 1 comment
Toggleable description popups on ticket fields for instructing agents.
- Galen Rutledge
- June 30, 2022 02:33
0 votes 0 comments
[Feedback] Attention-grabbing notifications for your unread widget messages
- Jeremy Bell Stahl
- June 29, 2022 20:56
2 votes 2 comments
Adding tags to multiple orgs
- Aish Desai
- June 29, 2022 19:34
0 votes 1 comment
Please let me see the original .eml file in suspended
- CJ Johnson
- June 29, 2022 16:46
1 vote 1 comment
I need to delete orgs in bulk? How to do it?
- Sharon Bare
- June 29, 2022 15:54
0 votes 1 comment
FIX : Email without login should be configurable not mandatory
- Amit Patnaik
- June 29, 2022 15:47
0 votes 0 comments

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