Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Triggers & Automations - We want your feedback! Pinned Featured
- Bailey Whitaker-Lea
- Zendesk Product Manager
- February 06, 2023 20:44
6 votes 5 comments
Announcing Macros keyboard shortcut - We need your feedback :) Pinned
- Amisha Sharma
- Zendesk Product Manager
- October 17, 2022 17:15
- Edited
2 votes 17 comments
Announcing redesigned @mentions in composer - We need your feedback :) Pinned
- Amisha Sharma
- Zendesk Product Manager
- October 10, 2022 16:23
4 votes 10 comments
Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:26
2 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:37
0 votes 0 comments
Service Level Agreements - please share your feedback! Pinned Featured
- Scott Allison
- Zendesk Product Manager
- November 05, 2021 18:53
3 votes 31 comments
Please STOP making unnecessary changes to UI
- Damir Lukic
- March 27, 2023 16:40
1 vote 1 comment
Forcefully upgraded to Agent Workspace
- Jysk IT en del af Sagro I/S
- March 27, 2023 09:52
1 vote 2 comments
ZD view- Display number of pages
- Angelica Landinez
- March 24, 2023 19:52
6 votes 3 comments
About the pagination of the view
- Masako K
- March 24, 2023 01:14
- Edited
0 votes 0 comments
Ability to set child ticket fields via macro
- Paul Garrett
- March 23, 2023 17:06
1 vote 0 comments
Ticket Status Field ID Displaying Rather Than Title in Export
- Hope Saldana
- March 23, 2023 13:05
0 votes 0 comments
Custom Pending for Tickets
- Casey
- March 23, 2023 11:14
0 votes 0 comments
Possible to edit "submit a request" page?
- K
- March 23, 2023 03:20
0 votes 1 comment
When a user log in to the website, the chat/bot will be able to determine who is the user
- Shaun Chan
- March 23, 2023 01:36
0 votes 0 comments
Phishing Warning for other Admins
- Ash
- March 22, 2023 14:34
- Edited
4 votes 1 comment
Make ticket fields mandatory for agents
- Patrick Richter
- March 22, 2023 08:54
1 vote 3 comments
The encoded_id in emails is not hidden enough
- Anais
- March 21, 2023 23:07
0 votes 0 comments
Being able to set a requester email address on a macro
- Matt Beesley
- March 21, 2023 21:27
2 votes 0 comments
Using placeholders for subjects on side conversations
- Matt Beesley
- March 21, 2023 21:20
0 votes 1 comment
Staff Agent to Light Agent
- Eugene Stanley
- March 21, 2023 17:58
0 votes 0 comments
"Customer Health" Organization Metrics
- Moran R. Gilboa
- March 21, 2023 15:09
2 votes 0 comments
Notification when a new user register
- Simon Mayr
- March 21, 2023 09:29
0 votes 1 comment
Getting email of responder in ticket threads
- Bryan b Matiass
- March 20, 2023 21:23
0 votes 0 comments
Ticket merge notification language
- Sovellin Admin
- March 19, 2023 17:08
0 votes 0 comments
Custom Field Filtering
- Stacy Robinson
- March 17, 2023 19:29
0 votes 1 comment
Marcador de posición siguiente día/horario laborable
- Jordi Marchán Vidal
- March 17, 2023 07:27
0 votes 0 comments
Ticket de tareas recurrentes
- Jordi Marchán Vidal
- March 17, 2023 07:21
0 votes 0 comments
Ability to Search for Multiple Ticket IDs in order to Bulk Update
- Reshma Patel
- March 16, 2023 14:34
1 vote 0 comments
Exporting messaging conversation
- Youshita Fathi
- March 16, 2023 10:38
0 votes 0 comments

Didn't find what you were looking for?