Question
I don't see Side conversation as a channel when I create a ticket view. How do I resolve this?
Answer
Confirm that side conversations are turned on for your account. In Admin Center, go to Workspaces > Side conversations. In the Child tickets section, check Turn on child tickets to activate side conversations.
For more information, see this article: Can I create a view for side conversations?
1 comment
Joey
This is so very annoying when you do not want to create child tickets but still want to show ongoing side conversations to agents. The fact that views visualize tickets isn't really an excuse, it might be the way it currently works, but it shouldn't.
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