How do I resolve side conversations not appearing as a channel in ticket view creation? – Zendesk help

Question

I don't see Side conversation as a channel when I create a ticket view. How do I resolve this?

Side conversation channel in view conditions.png

Answer

Confirm that side conversations are turned on for your account. In Admin Center, go to Workspaces > Side conversations. In the Child tickets section, check Turn on child tickets to activate side conversations.

For more information, see this article: Can I create a view for side conversations?

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