Question

Is it possible to create a view for tickets created from side conversations?

Answer

Yes, you can create a view for side conversation tickets. In your view, use the Ticket > Channel | Is | Side conversation condition to capture this.

You can combine this with other conditions. The following example uses three conditions:

  • Ticket > Channel | Is | Side conversation
  • Ticket > Status > Is | Open
  • Ticket > Assignee | Is | -

For more information, see these articles:

  • Creating views to build customized lists of tickets 
  • Best practices for creating views 
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