Can I create a view for side conversations?

Question

Is it possible to create a view for tickets created from side conversations?

Answer

Yes, you can create a view for side conversation tickets. In your view, use the Ticket > Channel | Is | Side conversation condition to capture this.

You can combine this with other conditions. In the example below, the view shows unassigned and open tickets created from side conversations.

• Ticket > Channel | Is | Side conversation
• Ticket > Status | Is | Open
• Ticket > Assignee | Is | -

For more information, see these articles:

• Creating views to build customized lists of tickets 
• Best practices for creating views