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Views, ticket status, and ticket fields
Questions about the default and custom fields of the ticketing system. Content about ticket forms and settings related to them, ticket, user, and organization fields. Articles about requests to create specific views, issues, and views settings. Content about the status of the tickets, issues using the submit as button and unexpected behavior regarding the ticket status.
How can I add additional ticket type options?
Edited Oct 24, 2023
4 votes · 13 comments
4
Votes
13
Comments
Why can't some of my agents edit user and organization fields?
Edited Mar 01, 2024
3 votes · 3 comments
3
Votes
3
Comments
Workflow: Notify the customer when a ticket is solved
Edited Nov 29, 2024
6 votes · 5 comments
6
Votes
5
Comments
Why doesn't the year show in my view?
Edited Aug 21, 2024
1 vote · 0 comments
1
Vote
0
Comments
I am unable to delete a ticket field
Edited Jul 25, 2023
0 votes · 2 comments
0
Votes
2
Comments
Can I edit the priority field?
Edited Jan 23, 2024
5 votes · 7 comments
5
Votes
7
Comments
Can I change a ticket status back to New?
Edited Feb 10, 2023
2 votes · 1 comment
2
Votes
1
Comment
Why does my ticket status change to open automatically?
Edited Jul 11, 2024
0 votes · 1 comment
0
Votes
1
Comment
Why is a ticket field not required to solve the ticket even after I select that option?
Edited Jan 23, 2024
5 votes · 0 comments
5
Votes
0
Comments
Workflow: How to solve a ticket automatically after a certain amount of time
Edited Dec 02, 2024
2 votes · 14 comments
2
Votes
14
Comments
Can I create a free form text field option within a drop-down list?
Edited Jan 23, 2024
2 votes · 0 comments
2
Votes
0
Comments
Workflow: How to manually close a ticket
Edited Dec 02, 2024
15 votes · 6 comments
15
Votes
6
Comments
Why are my new tickets being created in Open status?
Edited Dec 09, 2024
2 votes · 8 comments
2
Votes
8
Comments
Can views be refreshed automatically?
Edited Aug 28, 2024
34 votes · 23 comments
34
Votes
23
Comments
Why are tickets missing from my views?
Edited Jan 23, 2024
0 votes · 2 comments
0
Votes
2
Comments
Why do I have to assign tags to drop-down ticket fields?
Edited Jan 23, 2024
0 votes · 3 comments
0
Votes
3
Comments
How can I reset drop-down field values for follow-up tickets?
Edited Nov 29, 2024
6 votes · 13 comments
6
Votes
13
Comments
What is the difference between a Solved ticket and a Closed ticket?
Edited Oct 01, 2024
39 votes · 6 comments
39
Votes
6
Comments