Can I download call recordings? Follow

Question

How do I download my recorded calls from Zendesk Talk?

Answer

There is no built-in option that allows for downloading call recordings. However, since Talk call recordings are registered to tickets as attachments, you can download those attached recordings via one of these options: 

  • Use the Download Recordings app available in the App Marketplace. You must be on a plan type that supports Public App Integrations (Team+) to install this app on your account.
  • You can use the API to download ticket attachments. Use the "audio_url" parameter in the CORE API to download the recording. This option is available for all plan types. 
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