Question
How do I download my recorded calls from Zendesk Talk?
Answer
There is no built-in option that allows for downloading call recordings. However, since Talk call recordings are registered to tickets as attachments, you can download those attached recordings via one of these options:
- Use the Download Recordings app available in the App Marketplace. You must be on a plan type that supports Public App Integrations (Team+) to install this app on your account.
- You can use the API to download ticket attachments. Use the "recording_url" parameter in the CORE API to download the recording. This option is available for all plan types.
4 Comments
I discovered if I right click on the recording I can 'save as'. Is there a way to keep this from happening? We don't recordings to be downloaded.
https://github.com/Aliyss/Zendesk-Calls-Export
Made this little script in case someone comes searching. For Mass downloading Calls.
Just FYI, its easier todo 'inspect element' on the recorder player and just copy paste the URL.
I struggled with this - if anyone is interested - here is a node script that I used.
//You will need to have node installed and install fs and request
//npm fs install
//npm request install
const fs = require('fs');
const request = require('request');
//replace sitename with your subdomain
LoopData("https://sitename.zendesk.com/api/v2/ticket_audits.json");
function LoopData(passedURL) {
// Include the request library for Node.js
var request = require('request');
// Basic Authentication credentials
var username = 'username/token';
var password = 'password';
var authenticationHeader = "Basic " + Buffer.from(username + ":" + password).toString("base64");
console.log("passedURL (RecdFunction): " + passedURL);
request(
{
url: passedURL,
headers: { "Authorization": authenticationHeader }
},
async function (error, response, body) {
if (error) {
// Got an error, reject the promise
console.log(error);
}
else
{
//grabs the next URL
passedURL = JSON.parse(body).before_url;
cursorAfter = JSON.parse(body).after_cursor;
//print it out (for debugging)
console.log("passedURL (ToFunction): " + passedURL);
let parsedData = JSON.parse(body);
//print it out (for debugging)
//console.log(parsedData.audits.length);
//counter for items downloaded
let recording_items = 0;
for (let i = 0; i < parsedData.audits.length; i++)
{
let parsedEvents = parsedData.audits[i];
//check for the event type
for (let j = 0; j < parsedEvents.events.length; j++)
{
if (parsedEvents.events[j].type == "VoiceComment")
{
//print it out (for debugging)
//console.log(parsedEvents.events[j].data.recording_url);
//set the MP3 name
let result = 'Ticket_' + parsedData.audits[i].ticket_id + '-Event_' + parsedEvents.events[j].id;
console.log(result);
request
.get(parsedEvents.events[j].data.recording_url + ".mp3")
.auth('username/token', 'password, false)
.on('error', function (err) { console.log(err) })
//download the mp3
.pipe(fs.createWriteStream(`./output/mp3/${result}.mp3`));
recording_items++;
};
};
//write out JSON
};
fs.writeFile(`./output/page-${cursorAfter}.json`, JSON.stringify(parsedData, null, 4), (err) => {
if (err) {
throw err;
} else {
console.log(`Page ${cursorAfter} downloaded with ${recording_items} recordings.`)
}
});
//pass it back into the function BUT ASYNC
await LoopData(String(passedURL));
};
});
};
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