Can I download call recordings?

Question

How do I download my recorded calls from Zendesk Talk?

Answer

There is no built-in option that allows for downloading call recordings. However, since Talk call recordings are registered to tickets as attachments, you can download those attached recordings via one of these options: 

• Use the Download Recordings app available in the App Marketplace. You must be on a plan type that supports Public App Integrations (Team+) to install this app on your account.
• You can use the API to download ticket attachments. Use the "recording_url" parameter in the CORE API to download the recording. This option is available for all plan types.