Custom ticket fields on the Web Widget Follow

Question

Why don't I have the option to add custom ticket fields to the Web Widget?

Answer

Custom fields need to be created before you can add them to your Web Widget (see Adding a custom ticket field). For a custom field to be available to add to your widget:

  • It must be both viewable and editable to end-users.
  • It can't be a Regular expression or Date custom field type.

Also keep in mind that you can only add a maximum of two custom fields to your Web Widget.

For more information, see our full Web Widget documentation.

Have more questions? Submit a request

Please sign in to leave a comment.

Powered by Zendesk