Why don't I have the option to add custom ticket fields to the Web Widget?
Custom fields need to be created before you can add them to your Web Widget (see Adding a custom ticket field). For a custom field to be available to add to your widget:
- It must be both viewable and editable to end-users.
- It can't be a Regular expression or Date custom field type.
Also keep in mind that you can only add a maximum of two custom fields to your Web Widget.
For more information, see our full Web Widget documentation.