Custom ticket fields on the Web Widget Follow

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2 comments

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    Pam Dunsky

    it doesn't appear to allow drop down list type fields to be included either.  is that intended but not documented?

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    Jenny Miller

    We also need the priority (system) field to be editable by end-users in the web widget forms, but it's not showing up in the widget. Is that intentional? We did actually get a custom drop-down field to show up in the widget, fwiw.

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