Custom ticket fields on the Web Widget

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15 Comments

  • Pam Dunsky

    it doesn't appear to allow drop down list type fields to be included either.  is that intended but not documented?

    0
  • Jenny Miller

    We also need the priority (system) field to be editable by end-users in the web widget forms, but it's not showing up in the widget. Is that intentional? We did actually get a custom drop-down field to show up in the widget, fwiw.

    0
  • Pedro Rodrigues

    Are there any immediate plans to allow REGEX and multiselect fields on the web widget? This is a huge show-stopper to provide a coherent customer experience...

    7
  • Nicole S.
    Zendesk Community Team

    Hi Pedro,

    Thanks for your question. I reached out to the product manager, and here is what she said:

    "Those and date field are known gaps. We are intentioned to add them at some point but I don't have an ETA."

    0
  • Pedro Rodrigues

    Thank you for following up, Nicole.

    0
  • Thomas D'Hoe
    Community Moderator

    Hi, any update about this one please?

    I do not understand why date fields are still not be a part of the web widget!

    Thanks!

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Thomas, 

    No updates as of right now but I've passed your interest over to our Product Managers.

    Thanks for taking the time to share this with us!

    0
  • Stacy Win

    We really need the web widget to support custom fields (regex) 

    We are using the widget without this support but the team constantly asks me for a field that is set up with regex.

     

    Any way to get this enhancement prioritized?

    1
  • Gef Faelden

    Same case here with Stacy, a regex field in our web widget is important. 

    0
  • Nicole S.
    Zendesk Community Team

    Hey Stacy and Gef -

    First step would be to post your request in the Support Product Feedback topic so that the product managers will see it, and so that other users can vote on the suggestion to help us gauge the impact and need for it.

    Here's our guide on how to write an effective feedback post.

    You could also reach out to your Success rep or Account Exec and ask them to escalate your feedback to the Voice of the Customer team.

    0
  • Madison Adams

    Why would you not natively support adding all of your own ticket fields to the widget form? This is a complete disruption of the workflow in ZenDesk if you arbitrarily decide that your fields can't actually be hosted in one of your channels. These fields are essential to ensuring data flows in in the proper format, and the only alternative provided is a free text field. 

    1
  • Devan - Community Manager
    Zendesk Community Team

    Hello Madison Adams,

    At this time, we don't have any updates on this feature. I would recommend sharing your feedback on our Support Product Feedback forums so our devs can consider implementing this change in a future patch.

    Best regards. 

    0
  • DTI

    Presentamos el mismo problema. El tema es que en la documentación oficial no indica esta restricción de campos, por lo que asume que funcionará con normalidad. Te encuentras con este problema al crearlos.

    0
  • Patrick Van Nuland

    Any news when the multi-select field can be added to the widget. It would really be beneficial and shouldn't be too difficult to add. Would love to get an update on this. Thanks in advance!

     

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Patrick Van Nuland,

    Nothing to announce on this feature request yet. I'd recommend sharing this feedback in our Support Feedback topic in the community. This is often where our devs look for feature requests like this and reply to users on product updates. 

    Best regards. 

    0

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