Recent searches
No recent searches
Help with Web Widget
Questions about the Web Widget (Classic), how to change components of the widget, how to solve common issues, and others.
Which Zendesk widget do I have with my account and website?
Edited Aug 09, 2024
5 votes · 2 comments
5
Votes
2
Comments
Can I remove the "Generated by AI" message in the widget?
Edited Jul 10, 2024
0 votes · 0 comments
0
Votes
0
Comments
What is Sunshine Conversations and how does it work?
Edited Nov 24, 2023
4 votes · 0 comments
4
Votes
0
Comments
The Description field is missing from my Web Widget (Classic)
Edited Nov 23, 2023
0 votes · 0 comments
0
Votes
0
Comments
I'm unable to add a phone number to Web Widget (Classic)
Edited Oct 05, 2023
1 vote · 0 comments
1
Vote
0
Comments
How many websites can I add my Web Widget to?
Edited Dec 14, 2022
1 vote · 0 comments
1
Vote
0
Comments
Can I delay the Web Widget from popping up?
Edited Jan 23, 2024
0 votes · 4 comments
0
Votes
4
Comments
Why does the Web Widget (Classic) display no results when attempting to search?
Edited Aug 08, 2023
0 votes · 2 comments
0
Votes
2
Comments
Why isn't my Web Widget (Classic) appearing in the help center?
Edited Jan 24, 2024
2 votes · 0 comments
2
Votes
0
Comments
How do I change the color of the Web Widget (Classic)?
Edited Jan 24, 2024
6 votes · 7 comments
6
Votes
7
Comments
Why don't I have the option to add custom ticket fields to the Web Widget (Classic)?
Edited Apr 14, 2022
9 votes · 0 comments
9
Votes
0
Comments
How do I change or set the language in the widget on my website?
Edited Jan 25, 2024
2 votes · 7 comments
2
Votes
7
Comments
Using z-index in the Web Widget (Classic)
Edited Jan 25, 2024
0 votes · 0 comments
0
Votes
0
Comments
Web Widget (Classic) Performance FAQs
Edited Jan 24, 2024
3 votes · 5 comments
3
Votes
5
Comments
Can I create a direct link to a live chat popout window instead of using the widget?
Edited Oct 02, 2023
9 votes · 24 comments
9
Votes
24
Comments
How can I combine Web Widget (Classic) API workflows?
Edited Dec 14, 2022
1 vote · 0 comments
1
Vote
0
Comments
How can I enable or disable certain Web Widget (Classic) components on different pages of my site?
Edited Aug 21, 2024
7 votes · 6 comments
7
Votes
6
Comments
Why doesn't my Web Widget (Classic) appear on pages outside my Help Center?
Edited Sep 29, 2023
4 votes · 0 comments
4
Votes
0
Comments
How do I make top articles automatically show when a visitor opens the Web Widget (Classic)?
Edited Jan 24, 2024
1 vote · 12 comments
1
Vote
12
Comments
The Zendesk Widget is slowing down my website speed and load time
Edited Jan 24, 2024
3 votes · 5 comments
3
Votes
5
Comments
What is the difference between the contact form and the offline form?
Edited Aug 09, 2024
5 votes · 2 comments
5
Votes
2
Comments
Web Widget (Classic) error: There was an error processing your request. Please try again later
Edited Aug 21, 2024
8 votes · 2 comments
8
Votes
2
Comments
How do I show the Web Widget (Classic) on click?
Edited Aug 21, 2024
4 votes · 4 comments
4
Votes
4
Comments
Can I decide when the Web Widget (Classic) is visible on the page?
Edited Dec 14, 2022
1 vote · 0 comments
1
Vote
0
Comments
How do I customize the widget to offer the right features and contact options to my customers?
Edited Mar 13, 2024
0 votes · 0 comments
0
Votes
0
Comments
When searching within the Web Widget (Classic), why do results return articles in another language?
Edited Dec 14, 2022
0 votes · 0 comments
0
Votes
0
Comments
How do I remove our phone number from the Web Widget (Classic)?
Edited Jul 17, 2023
0 votes · 0 comments
0
Votes
0
Comments
How do I prefill the user contact form in the widget?
Edited Feb 26, 2024
3 votes · 3 comments
3
Votes
3
Comments
What language do my customers see the widget in on my website?
Edited Dec 14, 2022
1 vote · 6 comments
1
Vote
6
Comments
How can I find the widget code on my website?
Edited May 23, 2024
2 votes · 0 comments
2
Votes
0
Comments