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Help with Web Widget

Questions about the Web Widget (Classic), how to change components of the widget, how to solve common issues, and others.


Which Zendesk widget do I have with my account and website?

Question Does my account use the Chat widget or the Web Widget? What is the difference between the Chat widget and th...

Edited Aug 09, 2024

5 votes  ·  2 comments

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Can I remove the "Generated by AI" message in the widget?

Question Is it possible to remove the "Generated by AI" message in the widget? Answer No, you can't remove the "Gene...

Edited Jul 10, 2024

0 votes  ·  0 comments

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What is Sunshine Conversations and how does it work?

Question What is Sunshine Conversations and how does it work? Answer Sunshine Conversations enables customers to send...

Edited Nov 24, 2023

4 votes  ·  0 comments

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The Description field is missing from my Web Widget (Classic)

Issue symptoms I noticed that there is no Description field on the Web Widget (Classic). Only the Subject field appea...

Edited Nov 23, 2023

0 votes  ·  0 comments

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I'm unable to add a phone number to Web Widget (Classic)

Issue symptoms I have multiple phone numbers, but when configuring Talk in Web Widget (Classic), the number I want to...

Edited Oct 05, 2023

1 vote  ·  0 comments

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How many websites can I add my Web Widget to?

Question Is there a limit to how many websites I can add my Web Widget to? Answer There is no limit to how many exter...

Edited Dec 14, 2022

1 vote  ·  0 comments

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Can I delay the Web Widget from popping up?

Question Is it possible to delay the Web Widget (Classic) from popping up? Answer It's possible to delay the Web Widg...

Edited Jan 23, 2024

0 votes  ·  4 comments

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Why does the Web Widget (Classic) display no results when attempting to search?

Issue symptoms When attempting to search the help center for information through the Web Widget (Classic), the widget...

Edited Aug 08, 2023

0 votes  ·  2 comments

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Why isn't my Web Widget (Classic) appearing in the help center?

Question Why isn't my Web Widget (Classic) appearing in the help center, despite enabling the Add to help center sett...

Edited Jan 24, 2024

2 votes  ·  0 comments

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How do I change the color of the Web Widget (Classic)?

Question How do I change the color of the Web Widget (Classic)? Answer Go to Admin Center, navigate to Channel > C...

Edited Jan 24, 2024

6 votes  ·  7 comments

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Why don't I have the option to add custom ticket fields to the Web Widget (Classic)?

Question Why don't I have the option to add custom ticket fields to the Web Widget (Classic)? Answer You need to crea...

Edited Apr 14, 2022

9 votes  ·  0 comments

9

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How do I change or set the language in the widget on my website?

Question How do I manually set the language of my Web Widget (Classic)? Answer The widget language is set automatical...

Edited Jan 25, 2024

2 votes  ·  7 comments

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7

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Using z-index in the Web Widget (Classic)

Overview Zendesk Web Widget (Classic) comes with many settings and customization options. Sometimes you will need to ...

Edited Jan 25, 2024

0 votes  ·  0 comments

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Web Widget (Classic) Performance FAQs

We are constantly looking for ways to optimize the performance of the Web Widget (Classic), so that you can offer the...

Edited Jan 24, 2024

3 votes  ·  5 comments

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Can I create a direct link to a live chat popout window instead of using the widget?

Question I don't want to use the chat widget on my website but I do want to provide my customers with a live chat opt...

Edited Oct 02, 2023

9 votes  ·  24 comments

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How can I combine Web Widget (Classic) API workflows?

Question I want to modify the native behavior of the Web Widget (Classic) using Javascript APIs. I read through the H...

Edited Dec 14, 2022

1 vote  ·  0 comments

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How can I enable or disable certain Web Widget (Classic) components on different pages of my site?

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code....

Edited Aug 21, 2024

7 votes  ·  6 comments

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Why doesn't my Web Widget (Classic) appear on pages outside my Help Center?

Question My Web Widget (Classic) is not showing on any page other than my Help Center. This only happens if I have th...

Edited Sep 29, 2023

4 votes  ·  0 comments

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How do I make top articles automatically show when a visitor opens the Web Widget (Classic)?

Question How do I make my Web Widget (Classic) show top suggested articles when a visitor opens the widget, before th...

Edited Jan 24, 2024

1 vote  ·  12 comments

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The Zendesk Widget is slowing down my website speed and load time

Issue symptoms I've noticed that the page speed and loading time of my website dropped and slowed down after adding t...

Edited Jan 24, 2024

3 votes  ·  5 comments

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What is the difference between the contact form and the offline form?

Question What is the difference between the contact form and the offline form? Answer The contact form and the offlin...

Edited Aug 09, 2024

5 votes  ·  2 comments

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Web Widget (Classic) error: There was an error processing your request. Please try again later

Issue symptoms When my customers try to submit a ticket through the Web Widget (Classic), they receive the below mess...

Edited Aug 21, 2024

8 votes  ·  2 comments

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How do I show the Web Widget (Classic) on click?

Question How do I show the Web Widget (Classic) on click? Answer You can use Web Widget (Classic) Javascript API for ...

Edited Aug 21, 2024

4 votes  ·  4 comments

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Can I decide when the Web Widget (Classic) is visible on the page?

Question Can I decide when the Web Widget (Classic) is visible on the page? Answer You can use the zIndex setting t...

Edited Dec 14, 2022

1 vote  ·  0 comments

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How do I customize the widget to offer the right features and contact options to my customers?

This article covers how to configure the Web Widget (Classic) settings to result in your preferred customer experienc...

Edited Mar 13, 2024

0 votes  ·  0 comments

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When searching within the Web Widget (Classic), why do results return articles in another language?

Question When I search articles in the Web Widget (Classic), I see results in a different language. For example, the...

Edited Dec 14, 2022

0 votes  ·  0 comments

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How do I remove our phone number from the Web Widget (Classic)?

Question Our widget shows our support number and we do not want it shown. How can I prevent it from being displayed? ...

Edited Jul 17, 2023

0 votes  ·  0 comments

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How do I prefill the user contact form in the widget?

Question When customers are signed in on my website, I want the widget to identify and prefill the user's name and em...

Edited Feb 26, 2024

3 votes  ·  3 comments

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What language do my customers see the widget in on my website?

Question How does the widget decide what language to show my customers when they load my website? Can I manually set ...

Edited Dec 14, 2022

1 vote  ·  6 comments

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How can I find the widget code on my website?

Question How do I find the widget code embedded in my website? Answer To find the widget's code on your website: Ste...

Edited May 23, 2024

2 votes  ·  0 comments

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