Question
I don't want to use the chat widget on my website but I do want to provide my customers with a live chat option. Is it possible to create a direct link to a separate chat window to send to my customers?
Answer
You can create a direct link to a live chat popout window if your account uses the Web Widget (Classic). Share one of the URLs below with your customers for a direct link to your live chat:
- If your dashboard URL is
subdomain.zendesk.com/chat, use:https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=
Replace thesubdomain.zendesk.comsubdomainstring from the URL with your Zendesk subdomain.
Note: If you use the messaging Web Widget, this workflow will just open the widget on a new page and not a direct link. - If your dashboard URL is
dashboard.zopim.com, use:
https://v2.zopim.com/widget/popout.html?key=<ACCOUNT_KEY>
Replace<ACCOUNT_KEY>in the URL with the key from your account.
Ensure the Chat toggle in the Web Widget (Classic) is enabled within the widget settings.
If you want to set the language of the widget, add &locale=[language code] to the end of the URL. For example, to set the language to English add &locale=en to the URL.
https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=subdomain.zendesk.com&locale=en
For help identifying which version of Chat you're using, see the article: Determining your Zendesk Chat account version.
28 comments
Mike DR
0
Sergio Rodríguez Rama
Hello,
I would like to use the live chat link https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=xxxxxxx.zendesk.com in my app.
But after closing the chat, the conversation resets if I open it again.
Can the session remain open if the conversation hasn't ended? Can I pass some user ID as a query string?
Thank you very much for your help :-)
Sergio
0
Gabriel Manlapig
This should be possible if you add a parameter
&lang=instead of&locale=to the URL:For reference, please see API's setLanguage option and the language codes in the table. And for a list of supported locales and associated codes, see Language codes for Zendesk-supported languages.
I hope that helps!
0
Amos Chen
I have already transitioned all my brands to Messaging and have smart bots built out for all of them. I need the web widget content to show up immediately as a pop up window and not another window where the user has to select the web widget to start the conversation.
0
Breno Lara
The locale code isn't functioning properly for the Zopim version. Could you kindly verify if the following URL is correct?
0
Dane
Unfrotunately, this is only for opening the classic widget on a window and it can't pre-fill/customize the pre-chat form.
0
DMKT
Is it possible to include a customized "pre-preform" for this link to fire up when clicked? For a bit of context, we need to show customers who clicked on this link a preform within the widget to acknowledge using our services. We have this function on our websites if they contact us from there, but I'm not sure if there's a link that can do the same. (we still use phase1 chat links however we are using the latest chat accounts)
0
CJ Johnson
This article is no longer correct. After a ticket with Support, it was determined that it is not possible to achieve this with Agent Workspace. *sigh*.
0
Hiedi Kysther
Hey Mack Briscoe,
The article above is specifically for Chat. If you'd like to see multiple contact options with just one click away, you'll need to follow this article: How do I show the Web Widget (Classic) on click?. Basically, you will need to add contactOptions API in the widget first before setting up the article I shared. ContactOptions will allow you to have multiple channels shown in the widget:
But, I'd like to reiterate the following disclaimer:
-1
Mack Briscoe
How do I do this but show the web widget from a link with not only Live Chat. E.g. show the same UI as clicking on the web widget button (chat bot > contact us button > option to leave a message or live chat (if available).
Some of my text links using the above method have ended up in this result, but I can't replicate this 100% of the time.
0
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