Question

I don't want to use the chat widget on my website but I do want to provide my customers with a live chat option. Is it possible to create a direct link to a separate chat window to send to my customers?

Answer

You can create a direct link to a live chat popout window if your account uses the Web Widget (Classic). Share one of the URLs below with your customers for a direct link to your live chat:

  • If your dashboard URL is subdomain.zendesk.com/chat, use: 
    https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=subdomain.zendesk.com
    Replace the subdomain string from the URL with your Zendesk subdomain.
    Note: If you use the messaging Web Widget, this workflow will just open the widget on a new page and not a direct link.
  • If your dashboard URL is dashboard.zopim.com, use:
    https://v2.zopim.com/widget/popout.html?key=<ACCOUNT_KEY>
    Replace <ACCOUNT_KEY> in the URL with the key from your account.

Ensure the Chat toggle in the Web Widget (Classic) is enabled within the widget settings.

Chat

If you want to set the language of the widget, add &locale=[language code] to the end of the URL. For example, to set the language to English add &locale=en to the URL.

https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=subdomain.zendesk.com&locale=en
Note: Using a direct chat link can limit functionality with Chat triggers and also prevents conversion tracking from working correctly.

For help identifying which version of Chat you're using, see the article: Determining your Zendesk Chat account version.

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