Question
What is my Zendesk subdomain?
Answer
Your subdomain is a unique identifier of your Zendesk account, which appears before .zendesk.com
in your account URL. There are a few ways to find it:
Admin Center home page
Support Settings tab
Check your URL
If you didn't enable the host-mapping feature in Zendesk, your subdomain is in your account URL, after https://
and before .zendesk.com
. For example, in this URL: https://yoursubdomain.zendesk.com
, the subdomain is yoursubdomain
.
Select a subdomain
If you recently logged into your account, select the button below to determine your subdomain:
Request an email
Get a list of Zendesk subdomains associated with your email address from the login reminder page. Type your email address, and you will receive your subdomain through email. Check your inbox's spam folder if you don't receive the email. Alternatively, this means there is no account with the chosen email address.
6 comments
Daniel Slabodar
Hi, I have a subdomain which I try to access using the following URL:
https://i-clef.zendesk.com/access/normal
After I login, it points to previous domain which no longer exist! I need this fixed please!
Please reset it to default or something so I can get my data accessible again.
1
Brett Bowser
Thanks for bringing this to our attention! I bumped the priority of your ticket with our Customer Care team (#11092630) so they can take a look at this and figure out why you're unable to access your new subdomain. Someone from their team will reach out to you shortly.
Let me know if you don't hear back and I will follow up again internally.
0
Prashant Gupta
Hi, I have a subdomain - d3v-9718.
Showing the page doesn't exist.
I need this fixed please!
0
Kacey Zeccola
Hi Prashant,
I have created a ticket with our customer care team, they should be in contact with you shortly.
0
X
Can I get some help here? I cannot log in to our support zd. The link is not working.
I cant chat with helpdesk since I am not getting the code to verify my email.
0
Anne Ronalter
I can see, that you were able to log in to your account today.
Here you can also find more details on this topic:
How do I reset my password when I can't sign in?
0