Creating a messaging Web Widget

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6 Comments

  • Walter

    How do you delete a messaging web widget? 

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  • Miranda Burford
    Zendesk Product Manager

    Hi Walter,

    By delete, do you mean remove the Web Widget listing from the Channels list in Admin Center?  This isn't possible today but it's something that we are considering in the future.

    If you want to remove the widget from your website, then you should delete the code snippet from loading on each page.  This won't remove the listing from the Channels list though.

    Thanks,

    - Miranda.

    1
  • Walter

    Hey Miranda,

    Thanks for the quick response!

    Yes, that's what I meant. I was testing and now have a widget in my view that's obsolete but not a huge deal.

    Thanks again. 

    1
  • Miranda Burford
    Zendesk Product Manager

    Thanks Walter.  Appreciate the feedback.  This is something that we are hoping to address in the future (no timeframes that I can provide at this stage though).

    - Miranda.

    0
  • Cheryl Hoskins

    Can you change the height of the messaging web widget? For example, I notice on Zendesk site on mobile, the widget takes about half of the height in portrait. But on our site, the widget takes the entire viewport height. 

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  • Christine Felicia
    Zendesk Engineering
    Hi Cheryl,

    If you are using the Web Widget, currently the customization is limited to the following:
    Configuring the widget frame
    Configuring the widget launcher
     
    At this time it is not possible to change the size (height) of the Web Widget.
    0

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