Creating a messaging Web Widget

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10 Comments

  • Walter

    How do you delete a messaging web widget? 

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  • Miranda Burford
    Zendesk Product Manager

    Hi Walter,

    By delete, do you mean remove the Web Widget listing from the Channels list in Admin Center?  This isn't possible today but it's something that we are considering in the future.

    If you want to remove the widget from your website, then you should delete the code snippet from loading on each page.  This won't remove the listing from the Channels list though.

    Thanks,

    - Miranda.

    1
  • Walter

    Hey Miranda,

    Thanks for the quick response!

    Yes, that's what I meant. I was testing and now have a widget in my view that's obsolete but not a huge deal.

    Thanks again. 

    1
  • Miranda Burford
    Zendesk Product Manager

    Thanks Walter.  Appreciate the feedback.  This is something that we are hoping to address in the future (no timeframes that I can provide at this stage though).

    - Miranda.

    0
  • Cheryl Hoskins

    Can you change the height of the messaging web widget? For example, I notice on Zendesk site on mobile, the widget takes about half of the height in portrait. But on our site, the widget takes the entire viewport height. 

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  • Christine Felicia
    Zendesk Engineering
    Hi Cheryl,

    If you are using the Web Widget, currently the customization is limited to the following:
    Configuring the widget frame
    Configuring the widget launcher
     
    At this time it is not possible to change the size (height) of the Web Widget.
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  • Gabriela

    How can we hide 'Powered by Zendesk" message from the messaging web widget? The message wasn't there until today. Thank you 

     

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  • Tyler Heckman

    How do I change the offline message when the messaging bot can't connect to an agent? Right now it says "Hi there! Thanks for reaching out to us. We're offline right now, but we'll respond to your message when we're back online in a few hours" and we want to change it

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  • Arianne Batiles
    Zendesk Customer Care

    Hi Gabriela,

    If you are referring to the Zendesk logo in the messaging widget, you can uncheck the "Show Zendesk logo" found in the Admin Center > Messaging > Choose a widget > Style tab. 

     

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  • Arianne Batiles
    Zendesk Customer Care

    Hi Tyler Heckman

    You can change the All Agents Offline trigger in the chat dashboard.

    0

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