You can configure web-based conversational widgets – Web Widget, Web Widget (Classic), and Sunshine Conversations' Web Messenger – to inform your customers of a privacy notice.
In this article we'll discuss the following methods for informing customers of information at the beginning of a chat:
Adding a cookie banner
as well as
The pop-up can be configured to hide the widget until acknowledged.
If you want the cookie banner to support a “no” option, where the widget will not appear if the customer does not agree to the consent language, you can achieve this via cookie consent technology.
Relying on Zendesk branding
By default, the Zendesk widgets include the Zendesk branding. While many customers choose to remove this logo to “white label” the widget if allowed on their account, leaving it in place signals to the end user that the widget experience is powered by a third party.
Including a notice in an initial greeting
In Web Widget, you can:
Creating a bot with options for refusing consent (Web Widget only)
You can use Flow Builder to create a bot flow that informs all visitors of privacy terms. If the user does not consent to this, you should configure Flow Builder to not transfer their conversation to an agent (after which a transcript is stored).
Admins can put in a message prior to the transfer step to let end users know they will be transferred to an agent and let them know of your privacy terms.