You can configure web-based conversational widgets – Web Widget, Web Widget (Classic), and Sunshine Conversations Web Messenger – to inform your customers of a privacy notice.
In this article we'll discuss the following methods for informing customers of information at the beginning of a chat:
Adding a cookie banner
as well as
The pop-up can be configured to hide the widget until acknowledged.
If you want the cookie banner to support a “no” option, where the widget will not appear if the customer does not agree to the consent language, you can achieve this via cookie consent technology.
- For Web Widget, see Web Widget API: Set cookies for more information.
- For Web Widget (Classic), see Web Widget (Classic) API: Set cookies for more information.
- For Sunshine Conversations Web Messenger, see Sunshine Conversations Web Messenger API: Set cookies for more information.
Relying on Zendesk branding
By default, the Zendesk widgets include the Zendesk branding. While many customers choose to remove this logo to “white label” the widget if allowed on their account, leaving it in place signals to the end user that the widget experience is powered by a third party.
Including a notice in an initial greeting
In Web Widget, you can:
Creating a bot with options for refusing consent (Web Widget only)