Web Widget (Classic) error: There was an error processing your request. Please try again later

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2 Comments

  • James Molina

    I don't understand the last comment:  Stop using a support address in the requestor field.  Is there an option to remove the email when using a Contact form on the Classic widget?

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  • Dane
    Zendesk Engineering
    Hi James,
     
    It only means that  submitters are not allowed to use support addresses in their contact form to avoid this errors.
     

     
    Natively, you cannot remove the email option but you can make it optional by going to Chat > Settings > Widget > Forms.
     

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