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Help with Web Widget

Questions about the Web Widget (Classic), how to change components of the widget, how to solve common issues, and others.


What are the options for displaying and customizing the Web Widget (Classic)?

Question How do I customize the Web Widget (Classic)? Answer If you're looking to take your widget to the next level...

Edited Jun 28, 2024

0 votes  ·  3 comments

0

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3

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How do I change the text on the widget button on my website?

Question How can I change the text that is displayed on the Web Widget (Classic) button when a customer first comes t...

Edited Jan 12, 2024

6 votes  ·  4 comments

6

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4

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How do I re-position the Web Widget, Web Widget (Classic) or Chat widget on my website?

Question How do I move where the Web Widget, Web Widget (Classic), or Chat widget appears on my website? Answer Tip...

Edited Oct 04, 2023

4 votes  ·  2 comments

4

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2

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How do I change the shape and size of the Chat Web Widget (Classic)?

Question How do I change the shape and size of the Web Widget (Classic) when it appears on my website? Answer At thi...

Edited Jan 12, 2024

6 votes  ·  1 comment

6

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1

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How can I customize the widget to automatically open when the page loads?

Question My customers often avoid the widget button and I would like to have the widget window automatically open whe...

Edited Feb 07, 2023

2 votes  ·  0 comments

2

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0

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How do I customize the look and feel of my Web Widget (Classic)?

Question How do I customize the color, location, size, shape, text, features and more of my Web Widget (Classic)? I w...

Edited Jan 24, 2024

1 vote  ·  0 comments

1

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0

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How can I automatically translate the department drop-down in the Web Widget pre-chat form?

Question Now that my pre-chat form is activated, how can I automatically translate the department and drop-down value...

Edited Sep 26, 2023

0 votes  ·  0 comments

0

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