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What are the options for displaying and customizing the Web Widget (Classic)?



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Ricardo Pinto

Zendesk Digital Resources Team

Edited Jun 28, 2024


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3 comments

Hi! 

I am trying to edit the Zendesk Chat Widget header. In the header there is a hyphen indicating the back button. Is there a way to change this hyphen to "Back" or an "x"?

My client is requesting this hyphen be changed.

Thank you!

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we notice that when using the web widget with the answer bot it does not allow us to use text with multi line type under fields. we need this fixed so that we can prompt our the end using on the web widget to provide us a detailed explanation of their inquiry. Right now using the web widget/answer bot were confined to single text line.

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Shawna James

Community Product Feedback Specialist

Hi Pedro thank you for your feedback here. If you are able we would appreciate you sharing your product feedback in our Zendesk product feedback forums where PM's are regularly monitoring feedback from our users about their experience with our products. You can also find our product feedback template here. Your input in greatly appreciated! 

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