How do I re-position the Web Widget, Web Widget (Classic) or Chat widget on my website?

Question

How do I move where the Web Widget, Web Widget (Classic), or Chat widget appears on my website?

Answer

Tip: To identify which type of widget your account has, see this articles:

• Which widget do I have with my Zendesk account and website?
• Comparing the Zendesk Web Widgets

Click each of the tabs below to see the instructions for each widget type.

Web Widget (Classic)

Web Widget

Chat widget

If you have the Web Widget (Classic)

Follow the instructions in the article Configuring components in Web Widget (Classic) and look for the Position component. Select your preference in the dropdown to position the Web Widget on the left or right of the page.

If you would like to add more specific customization to the widget location, see this article: Advanced customization of the Web Widget (Classic).

If you have the Web Widget

Follow the instructions in the article: Configuring the appearance of the Web Widget and update the Position in browser window setting.

If you have the legacy Chat Widget (Chat-only account or Legacy Chat)

Follow the instructions in the article (Legacy Chat) Customizing the appearance of your widget and look for the Widget position setting.

Note: if you do not see these settings in the Chat product, this means your settings are managed in the Web Widget (Classic) settings in the Support product as described above.