Question
How do I move where the Web Widget, Web Widget (Classic), or Chat widget appears on my website?
Answer
Click each of the tabs below to see the instructions for each widget type.
Web Widget (Classic)
Web Widget
Chat widget
If you have the Web Widget (Classic)
Follow the instructions in the article Configuring components in Web Widget (Classic) and look for the Position component. Select your preference in the dropdown to position the Web Widget on the left or right of the page.
If you would like to add more specific customization to the widget location, see this article: Advanced customization of the Web Widget (Classic).
If you have the Web Widget
Follow the instructions in the article: Configuring the appearance of the Web Widget and update the Position in browser window setting.
If you have the legacy Chat Widget (Chat-only account or Legacy Chat)
Follow the instructions in the article (Legacy Chat) Customizing the appearance of your widget and look for the Widget position setting.
2 comments
Christine Diego
Hi there,
I was able to check your website and it looks like you have already adjusted the position of the web widget.
But if you need to configure your widget, you can click the Admin icon in the sidebar and then navigate to Channels > Widget. From the Customization tab, configure your Web Widget components. When you're done configuring components, click Save.
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Paul Mosley
Thanks is it possible to tell me how to change the position of the chat icon from left to right?
For our site - Inkifi.com
I have realised the icon on the left blocks a key part of our functionality.
I tried going to agent/admin/chat but couldn't see any settings there.
Thanks
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