{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
*If your subscription includes both Support and Chat on a Team plan or higher, for example if you have a Suite plan, you can choose to enable Messaging and use the Web Widget, or disable Messaging to use the Web Widget (Classic). If you have multiple brands, which widget you chose might vary by brand.
Pick from one of the widget options to learn more:
Web Widget
If you have both the Support product and a non-legacy Chat product on your subscription, and have Messaging enabled, you are using the Web Widget.
The Web Widget supports Messaging, allowing your customers and agents to connect across a wide variety of platforms (web, social, etc.) as well as live in a fluid world of synchronous and asynchronous messages. You can learn more about Messaging in this article: Introducing Zendesk Messaging.
The settings for the Web Widget are all handled in Admin Center > Channels (). Here you can add new channels, manage settings, and keep track of all your widgets. Learn more in these articles: About Zendesk messaging and Working with messaging in your Web channel.
Web Widget (Classic)
If you have both the Support product and a non-legacy Chat product on your subscription, but you do not have Messaging enabled, you are using the Web Widget (Classic). The Web Widget (Classic) allows you to provide live chat to your customers alongside other features such as Help Center Search, callback requests, and contact forms.
The primary settings of the Web Widget (Classic) are managed underAdmin Center > Channels () > Classic > Web Widget. Some of the chat-specific settings, for the chat portion of the Web Widget (Classic), are managed in the Chat product under Settings > Widget.
If you have only the Chat product and it is current, not a legacy account, this means you have the Chat-only Web Widget (Classic). Your Chat-only Web Widget (Classic) is the same as the Web Widget (Classic), but with only the chat channel. All the settings for your Chat-only Web Widget (Classic) can be accessed from the Chat dashboard under Settings > Widget.
Legacy Chat widget
If you have a legacy account, you have the legacy Chat widget. This widget looks different than the Web Widget and Web Widget (Classic). The settings for this widget are managed in the Chat product under Settings > Widget.
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