Updating channel name
The name field is automatically populated with the brand name. To make it easier to find in your channels list, you may want to update it to something easily recognizable.
To update the channel name
- In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.
- Click the name of the channel you want to edit. The widget’s edit page opens.
- Click the Basics tab.
- In the Channel name field, delete the text you want to change.
- Enter the new name for the channel, then click the Save settings button at the bottom of the page.
Linking social channels
Social channel linking connects the messaging Web Widget to your WhatsApp, Facebook Messenger, and Instagram DM channels, allowing your end users to start conversations via the Web Widget and continue them in the social channel of their choice
For information on configuring social channel linking, see Linking social channels to your Web Widget.