Question
What is Sunshine Conversations and how does it work?
Answer
Sunshine Conversations lets you send messages and capture them in Zendesk:
- You can customize interactions and connect third-party bots to provide personalized experiences
- You can connect business systems to manage conversations with customers across channels in your help desk or team collaboration tools
- Developers can use the API to connect their apps. The API lets an app request data from Sunshine Conversations.
For example, the Web Widget uses Sunshine Conversations, and developers can use Sunshine Conversations with these channels:
- Android SDK
- Apple Messages for Business
- Facebook Messenger
- iOS SDK
- LINE
- MessageBird
- Telegram
- Twilio
- Twitter DM
- Viber
- Web Messenger