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Web Widget (Classic) Performance FAQs



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Elissa Tikalsky

Zendesk Digital Resources Team

Edited Jan 24, 2024


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5 comments

Is there an equivalent page for the new Web Widget?  I just installed it and am noticing new performance issues.

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Miranda Burford

Zendesk Product Manager

Hi Michael,

We don't have an equivalent page for the messaging Web Widget as yet but I would be keen to hear more about the performance issues you're experiencing.  Would you mind sharing more details? 

Thanks!

- Miranda.

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Why is it still the case after literally years of promising performance improvements that the Zendesk chat widget still adds nearly half a megabyte to every single page load? This accounts for a third of our total page size on some pages.

I understand that's valuable to Zendesk as a company to be gathering data from all clients, but all we want is to load the chat button locally with a couple of kb of simple code, then IF a customer chooses to click the chat, then it connects to Zendesk and starts a session. Surely that's not difficult to achieve?

 

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it is not (only) about code size. 

See this example from a typical light product page
this is a static test without any user interaction

any plans to address this too?

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I have to agree that the performance of Zendsk has to do with your servers being just too wimpy and slow.

Every interaction with the site, except for ZenDesk itself, is slow.   What I mean by this is your Zchat bot and some parts of the site are super fast, but all customer systems are very, very slow with huge latency.

1.  Your DB tier needs an upgrade.  Speed.  Please.
2.  Your web tier also is sluggish. 

This is a highly UI/UX customer experience killer   Please upgrade your systems.  Now.

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