End users receiving "Couldn't authenticate you..." error when signing in Follow

Comments

7 comments

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    Tim Ogilvy

    Help Center doesn't appear under Zendesk Products.

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    Nicole - Community Manager

    Hey Tim - 

    Help Center is now called Guide. Thanks for pointing this out; we'll get the documentation updated. 

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    Scott McCoy

    Getting this error just by going to the URL of ZenDesk. 

     

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    Nicole - Community Manager

    Hey Scott - 

    To clarify, you're getting that error going to http://zendesk.com? 

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    Zaid Baban

    I'm getting it too for our account coozyn.zendesk.com, and couldn't login only to your support page!!

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    Nigel Reeves

    I am getting the same error.  I was able to sign in before, but am locked out now.  Had to use facebook to log in to this

     

  • Avatar
    Glen

    Hey Zaid and Nigel. This error can occur when Guide has not been activated and a non agent is attempting to log in. I would recommend if you are using an agent log in and experiencing this error, that you try clearing your browser cache and cookies to clear any data from a prior session that may be interfering with your log in. If the issue still persists, I would recommend logging a ticket with us at support@zendesk.com so we can look into this further. Just provide your subdomain and the email you're using to log in and we can check this for you :) I hope this helps!

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