How do I filter my views by ticket subject? Follow

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3 comments

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    Krista Ziegler

    this may seem like a silly question but I am so frustrated with this subject issue in the views, I want to poke my eyes out.  I've created the trigger but I don't see where in the view I can add it??  On a side note, I love Zendesk but this is something that should be fixed.  How can the subject not be including in views but the description is??  Makes no sense.

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    Scott M

    This isn't good enough. Filtering on subject is the most basic and necessary facility and people have been asking you to implement it for 8 years.

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    Jessie Schutz

    Hi Krista!

    Have you gone in and created/edited the View where you want these tickets to appear? Once you've gone in an added the tag to the View conditions you'll be all set.

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