Filtering Views by ticket subject Follow

Question

How can views be filtered based on ticket subject?

Answer

The Ticket: Description condition filters only on the text in the first comment in the ticket. This condition does not filter for ticket subject text and subsequent comment text in the ticket. 

A workaround is creating a trigger to automatically tag tickets based on ticket subject data.

You can then use the ticket tag added by the trigger to create a view for tickets with these tags. 

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