How can views be filtered based on ticket subject?
The Ticket: Description condition filters only on the text in the first comment in the ticket. This condition does not filter for ticket subject text and subsequent comment text in the ticket. This means there is not a native condition for ticket subject that can be used in views. However, a workaround is creating a trigger to automatically tag tickets based on ticket subject data.
You can then use the ticket tag added by the trigger to create a view for tickets with these tags.