Handling tickets for out-of-office agents Follow

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2 comments

  • Avatar
    Nick Maguire

    Is there a way of assigning the tickets back to the original agent in bulk once they are back in office?

  • Avatar
    Molly VS

    Hey Nick!

    It doesn't look like this is a feature within the app, but you can of course bulk update tickets to reassign to the agent once they are back in the office.

    Since the tag agent_ooo gets removed once the ticket is reassigned, you would need to have another way to identify the tickets that were reassigned when the agent was out. This could be accomplished by manually adding a tag once the ticket is reassigned, or modifying the apps triggers to do it automatically.

    Hope that helps!

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