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Help with apps and integrations
Articles that help answer questions and solve issues about apps like the Select an Address app, Time Tracking app, and others, and integrations like Salesforce, Jira, Shopify, and others. Content that provides resolution tips of apps customization and troubleshooting steps for common problems.
Why is offset-based pagination returning a 400 error?
Edited Nov 18, 2024
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Can I sync images between Jira and Zendesk?
Edited Oct 31, 2024
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How can I receive support for custom scripts that use Zendesk APIs?
Edited Nov 13, 2024
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Zendesk Salesforce Integration error: STRING_TOO_LONG :: Description: data value too large
Edited Sep 16, 2024
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What happens to tickets when an agent is out of office?
Edited Sep 10, 2024
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How can the Ticket handling time be higher than the Full Resolution time?
Edited Aug 14, 2024
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Is there a way to handle attachments with the client.request ZAF method?
Edited Jul 26, 2024
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Why does the Zendesk Support User Data app show different numbers of solved and closed tickets?
Edited Jul 15, 2024
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Power BI error message: The downloaded data is HTML, which isn't the expected type
Edited Jun 12, 2024
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How can I get around size limitations when uploading a private app to Zendesk?
Edited May 24, 2024
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How can I change the manifest_url in the requirements.json file of my channel integration?
Edited May 14, 2024
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Zendesk App shows as Unsupported in Shopify
Edited Apr 22, 2024
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Error: Invalid Status ticket field ID occurs when using the Proactive Tickets app
Edited Apr 15, 2024
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Why does Zendesk require so many permissions for Google Apps?
Edited Mar 29, 2024
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Aircall for Sell error: Account blocked. Your voice and text account has been blocked
Edited Apr 03, 2024
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Where can I receive help with third-party apps on the Marketplace?
Edited Dec 10, 2024
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I cannot save changes for my Salesforce sync settings
Edited Mar 05, 2024
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The Zendesk for Salesforce integration didn't add my users to organizations
Edited Feb 12, 2024
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Shopify for Zendesk error: Failed to validate for sufficient access token scopes. Try again later
Edited Jan 17, 2025
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Salesforce errors: Unable to update PushTopic and Unable to read PushTopic
Edited Dec 08, 2023
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How can I send more than 20 tickets at a time through the Proactive Tickets app?
Edited Dec 07, 2023
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Troubleshooting Jira integration issues
Edited Jan 23, 2025
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Why aren’t my Zendesk contacts or accounts linking to Salesforce cases?
Edited May 16, 2024
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Why are Salesforce account names changing to numbers?
Edited Apr 28, 2023
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How do I create a service user to authenticate API requests?
Edited May 15, 2024
2 votes · 0 comments
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Salesforce data sync error: Name or Email has already been taken
Edited Feb 11, 2025
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Workflow: How to receive notifications in Slack when a ticket is rated negatively
Edited Jan 28, 2025
2 votes · 3 comments
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How do I assess my apps for migration to the Zendesk Agent Workspace?
Edited Jan 18, 2024
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How can I debug the Zendesk Apps framework (ZAF)?
Edited Jan 31, 2024
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Why do phone numbers synced from Salesforce lose their country code?
Edited Aug 03, 2023
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