Recent searches


No recent searches

What happens to tickets when an agent is out of office?



image avatar

Alex O. Robinson

Zendesk Customer Care

Edited Sep 10, 2024


0

1

1 comment

Out of curiosity, why do you keep updating articles on an app that receives no updates and is clearly broken?

 

We have had the same configuration for a long time, and it worked most of the time; lately, without any change on our end, it rarely works. 

 

So as the only alternatives are overpriced 3rd party apps or an inhouse developer, I'm left with some questions:

Why discontinue support? 

Why keep promoting it as if it is reliable?

Why not add this functionality inside ZD instead of an app?

 

Or could we perhaps gain more control as the end user, like having triggers and automations based on a custom agent status for example, to resolve this?

 

2


Please sign in to leave a comment.