Question
With the Out of Office app, tickets remain assigned to my agents. What happens to Zendesk tickets when an agent is out of office?
Answer
When you notice unexpected errors with the app, follow these steps:
- Try uninstalling and reinstalling the app
- Follow the How to install tab and re-configure the app for your agents
For more information, see this article: Installing and using the Out of Office app.
1 comment
Rick Marx
Out of curiosity, why do you keep updating articles on an app that receives no updates and is clearly broken?
We have had the same configuration for a long time, and it worked most of the time; lately, without any change on our end, it rarely works.
So as the only alternatives are overpriced 3rd party apps or an inhouse developer, I'm left with some questions:
Why discontinue support?
Why keep promoting it as if it is reliable?
Why not add this functionality inside ZD instead of an app?
Or could we perhaps gain more control as the end user, like having triggers and automations based on a custom agent status for example, to resolve this?
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