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Workflow: How to receive notifications in Slack when a ticket is rated negatively



Edited Jan 28, 2025


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Thank you so much this is great! However, do the push notifications work even if the Slack channel is set to private? 

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Hi Jean, glad to hear you found the above steps helpful! The push notifications still work even if the channel is set to private. As long as the private channel is specified in your Slack app (Step 1.3) and you copy the webhook URL (Step 1.4) and paste it into your Zendesk webhook endpoint (Step 2.2), you'll still be able to receive the notification in the private channel. 

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Hi there. Do you know if this still works with the recent Zendesk changes to CSAT? We used to use a legacy version of CSAT rating where a ticket is either rated good or bad. But Zendesk just released their scale version of CSAT

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