Issue symptoms
When I use the Shopify for Zendesk integration, I see the error Failed to validate for sufficient access token scopes. Try again later.
Resolution steps
To resolve this issue, follow these steps:
-
Disconnect the affected Shopify storefront.
- Then, reconnect it.
Note: If the issue persists, reproduce the error and gather HAR logs. Then, contact Zendesk Customer Support to share the logs with them.
For more information, see this article: Setting up the Shopify integration for Support and Chat.
0 comments