Issue symptoms
While attempting to sync data with the Zendesk for Salesforce integration, I’m seeing one of these error messages: Unable to update PushTopic or Unable to read PushTopic.
Resolutions steps
- Set your profile permissions.
- Use an allowed field type per sync filter criteria.
- Check your Salesforce allotted push topics amount in push topic streaming allocations.
- Verify how many push topics you are currently using.
- Disconnect and reconnect the integration within a private browser window to ensure the correct user and session are being used.
In Zendesk, push topics are used only for the following data syncing:
- Account > Organizations
- Contacts/Leads > Users
Your Salesforce instance could be using push topics for other integrations other than Zendesk as well.
For more information, see these articles: