Issue symptoms

While attempting to sync data with the Zendesk for Salesforce integration, I’m seeing one of these error messages: Unable to update PushTopic or Unable to read PushTopic. PushTopic

Resolutions steps

  • Set your profile permissions.
  • Use an allowed field type per sync filter criteria.
  • Check your Salesforce allotted push topics amount in push topic streaming allocations. 
  • Verify how many push topics you are currently using.
  • Disconnect and reconnect the integration within a private browser window to ensure the correct user and session are being used.

In Zendesk, push topics are used only for the following data syncing:

  • Account > Organizations
  • Contacts/Leads > Users

Your Salesforce instance could be using push topics for other integrations other than Zendesk as well.

For more information, see these articles:

  • Setting up the Zendesk for Salesforce integration
  • Unable to create Salesforce PushTopic
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