Help with apps and integrations

Articles that help answer questions and solve issues about apps like the Select an Address app, Time Tracking app, and others, and integrations like Salesforce, Jira, Shopify, and others. Content that provides resolution tips of apps customization and troubleshooting steps for common problems.

How do I assess my apps for migration to the Zendesk Agent Workspace?

Question I'm a Zendesk customer and would like to migrate to the Zendesk Agent Workspace. Will my apps still work? An...

Edited Apr 11, 2025

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How can I debug the Zendesk Apps framework (ZAF)?

Question How can I debug the Zendesk Apps framework (ZAF)? Answer The Zendesk Apps framework allows you to build apps...

Edited Jan 31, 2024

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Why do phone numbers synced from Salesforce lose their country code?

Question I tried to sync my phone number from Salesforce but I keep losing the country code. How do I validate a Sale...

Edited Apr 11, 2025

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Using the Select an Address app with multiple brands and default email addresses

Issue symptoms My ticket replies are sent from the default support address in the Select an Address app, not the defa...

Edited May 06, 2025

2 votes  ·  2 comments

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Jira error: Zendesk subdomain is incorrect during set-up

Issue symptoms I am unable to integrate Jira and Zendesk, specifically when authenticating at the account verificatio...

Edited Apr 11, 2025

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Time Tracking app error message

Question The Time Tracking app stopped working suddenly and I received this error message: Did you follow the install...

Edited Apr 11, 2025

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How can I open a top nav app automatically with Zendesk Apps V2?

Question Can I automatically open a top nav app? Answer You can open a top nav when the app is first loaded however ...

Edited Aug 01, 2024

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Can I subtract time from the Time Tracking app?

Question Can I subtract from the overall time spent on a ticket, via the Time Tracking app? Answer Yes, this can be ...

Edited Apr 11, 2025

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Why does the reporter change when a new issue is created from the Jira integration?

Question Why does the reporter change when a new issue is created from the Jira integration? Answer There are two co...

Edited Apr 11, 2025

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How do I know when a Salesforce update syncs to Zendesk?

Question How can I track when an update in Salesforce attempts to sync an account, contact, or lead record to Zendesk...

Edited Sep 11, 2024

1 vote  ·  4 comments

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How can I check my Streaming API limits and usage?

Question The Salesforce integration relies on the Streaming API. If the daily limits of the streaming API are exceede...

Edited Apr 11, 2025

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Does Zendesk offer an embeddable contact form?

Question Can I embed a Zendesk contact form on my website? Answer The Web Widget (Classic) allows you to embed a simp...

Edited Apr 11, 2025

10 votes  ·  1 comment

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Does Zendesk integrate with Microsoft Entra SSO?

Question Does Zendesk Support offer integration with Microsoft Entra SSO? Answer Yes, Zendesk integrates with Microso...

Edited Feb 13, 2024

6 votes  ·  4 comments

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Is there a way to link tickets in Support?

Question Is there a way to link tickets together in Zendesk Support? Answer Yes, see the options below for linking ti...

Edited Apr 11, 2025

7 votes  ·  11 comments

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When an agent is out of office, how can I reassign their open tickets?

Question Is there any way I can easily reassign tickets when an agent is off sick or on holiday? Answer You can reass...

Edited Apr 11, 2025

3 votes  ·  8 comments

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Can I connect my contact form with Zendesk?

Question Can I connect my contact form with Zendesk? Answer To integrate the contact form on your website with Zendes...

Edited Apr 11, 2025

10 votes  ·  0 comments

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Error message: error is not a proxyable URI

Question How can I make an API request from a custom app installed in my account to the API of another account and no...

Edited Apr 11, 2025

7 votes  ·  0 comments

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Troubleshooting CORS

Use this guide to resolve common issues in the browser's console window related to the Access-Control-Allow-Origin er...

Edited Oct 17, 2024

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How can I find an app ID in my Zendesk instance?

Question How can I find an app ID in my Zendesk instance? Answer To find an app ID in a Zendesk instance Open the M...

Edited Mar 27, 2025

3 votes  ·  0 comments

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Error: Your sync has been disabled due to an error

Issue symptoms In the Salesforce integration, Data Sync was connected and working. But when I checked the settings in...

Edited Apr 11, 2025

0 votes  ·  13 comments

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Troubleshoot app issues in Zendesk account

If your app doesn’t work as expected, follow these steps to identify and resolve the problem. This article contains t...

Edited Oct 12, 2024

14 votes  ·  2 comments

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Salesforce integration: A red exclamation mark appears after clicking 'Install' in the Ticket Sync section

Issue symptoms When installing the Ticket Sync package in Admin Center on the Salesforce ticket sync setup page, a re...

Edited Apr 11, 2025

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What profile permissions are required for the Zendesk for Salesforce integration?

Question I want to set up Zendesk for Salesforce integration, but I'm not able to use the default System Administrato...

Edited Jul 29, 2024

4 votes  ·  8 comments

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How to resolve email delivery issues for jira.zendesk-integrations.com

Question I am receiving email delivery failures for jira_integration_XXXXXX@jira.zendesk-integrations.com. How do I s...

Edited Apr 11, 2025

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Salesforce app errors: "Request has timed out"

Issue After migrating to the Zendesk for Salesforce integration, I see an error in the app sidebar that states, Reque...

Edited Apr 02, 2025

2 votes  ·  4 comments

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How do I receive responses from customers from a Shopify email in Zendesk?

Question I set up the Zendesk Support for Shopify integration, but when a customer responds to a confirmation email s...

Edited Apr 11, 2025

1 vote  ·  0 comments

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Shopify app in Support and Chat is not displaying information

Issue symptoms The Shopify app in Support or Chat does not load information and the following error message is displa...

Edited Apr 11, 2025

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Salesforce: Syncing lookup field information to Zendesk Support

Question How can I sync a lookup field from SFDC to Zendesk Support? When I set it up I only see the record ID in Zen...

Edited Apr 11, 2025

8 votes  ·  3 comments

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How can I initiate a sync from Salesforce based on a formula field update?

Question A known limitation of the Salesforce integration is that an update to a mapped formula field in either an ac...

Edited Jan 29, 2025

6 votes  ·  2 comments

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How to resolve accounts that fail to sync from Salesforce to Zendesk

Issue symptoms I enabled Accounts to Organization data sync from Salesforce to Zendesk but it doesn't sync. How do I ...

Edited Apr 11, 2025

0 votes  ·  4 comments

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