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Why do phone numbers synced from Salesforce lose their country code?



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Dwight Bussman

Zendesk Customer Care

Edited Aug 03, 2023


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Your example of an E.164 uses this format: 

+1(555)1234567


Which is different from what this KB says is an E.164 format:
https://support.zendesk.com/hc/en-us/articles/4408823756570-What-are-the-accepted-phone-number-formats-for-Talk-)%20is

"...An example of a US number in the E.164 format is +16175551212..."

Which is the correct E.164 format that should be used?

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Shannon Kertis

Zendesk Customer Care

Hi Sami! Thanks for raising this with us. You are correct, E.164 number formatting does not include any dashes or parenthesis. I have updated the example used in this article to reflect that. Hopefully that clears up any confusion this may have caused! 

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