Does Zendesk integrate with Microsoft Entra SSO?

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  • Amie Brennan

    hey Zendesk Team

    Looks like all documentation on the Zendesk Side that references Microsoft Azure will need to be updated in light of Microsoft changing its name. This will also mean the ZD UI needs updating as well to reflect the name change etc in the security settings 


  • Ricardo Pinto
    Zendesk Digital Resources Team

    Thanks Amie Brennan. We just finished updating all our content with the new terminology.

  • Erika Reategui

    Hello Zendesk Team,

    I am reaching out because we are looking to integrate SSO integration on our account and I have the following questions.

    1. Which plan should I have to integrate SSO 

    2. Is SSO global or by individual accounts

    3. Can we enable SSO via self-service? or do we need to create a support ticket to get help from Zendesk support to start the SSO implementation process?

    4. How can I open a support ticket with you so we can communicate via a support ticket or email?


  • Brett Bowser
    Zendesk Community Manager

    Hey Erika Reategui, you should be able to set up SSO on all plan levels and it will be account wide. You can definitely set this up on your end without the need to create a ticket with our Customer Care team.

    I would recommend taking a look at the following documentation: 

    If you run into any issues, you can open up the widget in your account at the bottom corner to follow up with our support team. 

    Let me know if you have any other questions!


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