Error: Your sync has been disabled due to an error

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  • Adam

    Hi Dwight Bussman

    We just noticed this error this morning. Can I ask why there is no email notification of this error or alert within our Zendesk instance.

    We rely heavily on our integration between Zendesk and Salesforce so having no notification means this could have remained disconnected for an extended period of time. Potentially causing an IC for our support team.

    cc Tyler Loessl

  • Dwight Bussman
    Zendesk Customer Care

    HeyO Adam,

    Sorry to hear about the disruption. That's definitely a feature our team has looked into building, but it isn't yet a part of our product. I'll make sure they're aware that this need still exists, but I'd recommend posting in our Product Feedback Forums so that other folks can vote in support of it as well to give it additional weight of consideration by the product folks who make decisions about what's to build next.


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