Issue symptoms

In the Salesforce integration, Data Sync was connected and working. But when I check the settings in Admin Center, this error message appears: Your sync has been disabled due to an error.

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This behavior could occur for the reasons below:

  • If the profile permissions of the Salesforce user who connected the integration changed, they will no longer have the ability to use Push Topics
  • The Data Sync feature relies on the Salesforce streaming API, which has a limited number of calls in a 24-hour period. For more information, see this Salesforce article: PushTopic Streaming Allocations, specifically the Maximum number of delivered event notifications within a 24-hour period, shared by all CometD clients row in the table
  • Maintenance or outages on the Salesforce platform. For details about whether either of these occurred, see these articles:
    • Salesforce Status - Maintenance
    • Salesforce Status - Incidents

Resolution steps

If the Salesforce integration encounters the rate limit, the sync is disabled to avoid pushing Salesforce further over the limit.

To confirm whether this is the case, see the article: How can I check my Streaming API limits and usage?

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