Issue symptoms

In my Salesforce integration, Data Sync connected and it worked. But when I check settings in Admin Center, this error message appears: Your sync has been disabled due to an error.

image001.png

Resolution steps

This can happen for these reasons:

  • If the profile permissions of the Salesforce user who connected the integration change, they no longer have the ability to use Push Topics
  • The Data Sync feature relies on the Salesforce Streaming API, which has a limited number of calls in a 24-hour period. For more information, see PushTopic Streaming Allocations. Specifically, see the Maximum number of delivered event notifications within a 24-hour period, shared by all CometD clients row in the table.
  • Maintenance or outages on the Salesforce platform. To check whether either occurred, see Salesforce Status - Maintenance and Salesforce Status - Incidents.

If your Salesforce integration reaches the limit, the system turns off the sync to avoid further overage.

To confirm whether this is the case, see How can I check my Streaming API limits and usage?

Powered by Zendesk