Issue symptoms
In the Salesforce integration, Data Sync was connected and working. But when I checked the settings in Admin Center, it displays this error message: Your sync has been disabled due to an error.
Conditions
There are two reasons this can occur:
- If the profile permissions of the SFDC user who connected the integration changed, they will no longer have the ability to use Push Topics.
- The Data Sync feature relies on the Salesforce Streaming API which has a limited number of calls in a 24-hour period. For more information, see the Salesforce article: PushTopic Streaming Allocations, specifically the "Maximum number of delivered event notifications within a 24-hour period, shared by all CometD clients" row in the table.
Resolution
If the Salesforce integration encounters the rate limit, the sync is disabled to avoid pushing Salesforce further over the limit. To confirm whether this is the case, see the article: How can I check my Streaming API limits and usage?
2 Comments
Hi Dwight Bussman
We just noticed this error this morning. Can I ask why there is no email notification of this error or alert within our Zendesk instance.
We rely heavily on our integration between Zendesk and Salesforce so having no notification means this could have remained disconnected for an extended period of time. Potentially causing an IC for our support team.
cc Tyler Loessl
HeyO Adam,
Sorry to hear about the disruption. That's definitely a feature our team has looked into building, but it isn't yet a part of our product. I'll make sure they're aware that this need still exists, but I'd recommend posting in our Product Feedback Forums so that other folks can vote in support of it as well to give it additional weight of consideration by the product folks who make decisions about what's to build next.
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