Salesforce: Syncing lookup field information to Zendesk Support

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  • Balaji Gunasekaran

    Hi Niall,

    Thanks for the workaround above. However I see an issue - It works only for one time sync. Further changes to the lookup value are not passed on to Zendesk from SFDC through the formula field as the value change for the formula field is an implicit change and not a DB event. Would like to know your thoughts about it. 

  • Dwight Bussman
    Zendesk Customer Care

    HeyO Balaji Gunasekaran

    We have a separate article here that outlines a method to have a change to a formula field trigger a sync event: 

    Hopefully that helps!


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