Question

I am receiving email delivery failures for jira_integration_XXXXXX@jira.zendesk-integrations.com. How do I stop this?

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Answer

Thia email address is not meant to receive emails. If you set a dedicated integration user for your Jira integration, a verified admin user is created in your zendesk account with an email address (jira_integration_XXXXXX@jira.zendesk-integrations.com). The email associated with the new Jira admin in Zendesk is not a valid email. Messages sent to this address will cause a email delivery issues. 

To avoid the email delivery issues

  • Look for business rules (triggers or automation) that send agents email notifications and ensure that the dedicated Jira admin user is not included to receive such notifications.
  • Remove this user from groups that usually receive email notifications.

For more information about setting up the Jira integration, see the article: Jira integration resources.

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