Question
I am receiving email delivery failures for jira_integration_XXXXXX@jira.zendesk-integrations.com. How do I stop this?
Answer
Thia email address is not meant to receive emails. If you set a dedicated integration user for your Jira integration, a verified admin user is created in your zendesk account with an email address (jira_integration_XXXXXX@jira.zendesk-integrations.com
). The email associated with the new Jira admin in Zendesk is not a valid email. Messages sent to this address will cause a email delivery issues.
To avoid the email delivery issues
- Look for business rules (triggers or automation) that send agents email notifications and ensure that the dedicated Jira admin user is not included to receive such notifications.
- Remove this user from groups that usually receive email notifications.
For more information about setting up the Jira integration, see the article: Jira integration resources.
2 comments
Montana Greider
I have tried to remove the Jira Integration user from my default Support group, and I am unable to do so. I receive the following error:
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Dainne Kiara Lucena-Laxamana
HI Montana Greider!
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It's probably because the agent's default group is still "Jira Integration". You would need to update her default group before removing her from the Jira Integration group.
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