How to resolve email delivery issues for jira.zendesk-integrations.com

Question

I am receiving email delivery failures for [e-mail]. How do I stop this?

Answer

Thia email address is not meant to receive emails. If you set a dedicated integration user for your Jira integration, a verified admin user is created in your zendesk account with an email address ([e-mail]). The email associated with the new Jira admin in Zendesk is not a valid email. Messages sent to this address will cause a email delivery issues. 

To avoid the email delivery issues

• Look for business rules (triggers or automation) that send agents email notifications and ensure that the dedicated Jira admin user is not included to receive such notifications.
• Remove this user from groups that usually receive email notifications.

For more information about setting up the Jira integration, see the article: Jira integration resources.