Issue symptoms

I am unable to integrate Jira and Zendesk, specifically when authenticating at the account verification step. The Zendesk subdomain is pre-filled, un-editable, and isn't populated with the preferred target Zendesk instance.  

Account_verification_window_for_Jira.png

Conditions

  • The Jira instance that you are trying to integrate is a copy of another Jira instance that has already been integrated to another (separate) Zendesk instance. 

  • Un-installing and re-installing the add-on does not fix the problem.

Resolution steps

  • In the home directory of the Jira instance that you're attempting to integrate, rename the file zendesk_plugin.properties
    • Rename to another file name, such as: zendesk_plugin.properties.bak
    • The purpose of the new name is for the re-install to create a new zendesk_plugin.properties file.
  • Uninstall then re-install the Jira add-on. For more information, see the article: Setting up Zendesk Support for Jira integration.
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