Question
How can a custom ticket field be hidden with the Zendesk Apps framework?
Answer
You can implement a sidebar app to hide custom ticket fields by using the ticketField.hide command as described in the documentation.
To use custom fields, replace the identifier portion zafClient.invoke('ticketFields:identifier.hide') with custom_field_{ID}
The correct syntax to hide a field is zafClient.invoke('ticketFields:custom_field_{ID}.hide')
To retrieve the exact identifier, use the .name command zafClient.get('ticketFields:custom_field_{ID}.name')
For example, for the custom field name For API 3:
The syntax to get the custom field name is zafClient.get('ticketFields:custom_field_14399631996699.name')
Below is an example response using the v2 REPL app:
The syntax to hide the custom field is zafClient.invoke('ticketFields:custom_field_14399631996699.hide')
Below is an example response using the v2 REPL app:
For more information, see the articles: