Issue symptoms

The Zendesk app shows as Unsupported or it displays the message This app may not work as expected in Shopify.



Resolution steos

These error messages are the result of an issue in your current connection between Zendesk and Shopify when you use the Shopify integration.

To fix the connection:

  1. Disconnect your stores from the integration in Admin Center > Integrations > Integrations > Shopify > View > Configure.

  2. Reconnect your stores
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