Question
Why does Zendesk require the below permissions to authenticate with Google Apps?
Answer
Each permission provides access to a feature of your support addresses that otherwise would require you to leave Zendesk Support to manage.
Find below a breakdown of each permission and its corresponding reason for requesting access:
-
View your basic profile
Standard integration requirement to match your user name with your Zendesk credentials. -
View and Manage the settings of a Google apps group
Streamlines the Google Apps groups with Zendesk groups sync to seamlessly update existing support addresses or add new ones. -
Manage the email settings of users on your domain
Manages user creation when a new user emails this support address. -
View and manage the provisioning of users on your domain
Manages agent user additions and removals and also helps with verification through Google Single Sign On. -
View and manage the provisioning of groups on your domain
Allows you to provision new support addresses. -
View and manage the provisioning of domains for your customers
Provides synchronization between your Support and Google accounts. -
Manage your new site verifications with Google
Included for Google Analytics verifications of the Help Center, and SPF and DKIM record-setting.
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