How can I add the ticket ID to the ticket subject? Follow

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5 comments

  • Avatar
    sanjeev ku

    How can I add the ticket ID to the ticket subject?

  • Avatar
    Nicole - Community Manager

    Hey Sanjeev - 

    We made some updates to the article above, and it should now answer your question. Let us know if it does not. 

     

  • Avatar
    Yoram Dagan

    Hi,

    My need is slightly different...

    I would like to add a placeholder to the ticket subject and not to the notifications sent from the business rules.

     

    Is there an option to add {{ticket.requester.custom_fields.<key_name>}} to the start of the ticket title?

     

    Thanks

    Yoram

  • Avatar
    Ricky Davis

    Hey, Yoram!

    I hope all is well.

    You wouldn't have the capability to automate subject field edits with business rules, but you can use the 'Set Subject' action in a macro on an update!

    Use {{ticket.requester.custom_fields.<key_name>}} {{ticket.title}} to add your field value before the subject when you select the macro!

     

    Hope this helps!

     

     

  • Avatar
    Yoram Dagan

    Hi,

    Unfortunately it doesn't.
    The whole purpose was to automate it so I can add identification to the ticket without needing to open it.

    Thanks
    Yoram

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