How can I add the ticket ID to the ticket subject? Follow

Question

How can I add the ticket ID to the ticket subject?

Answer

Business rules, including triggers, cannot update the subject of a ticket.

However, it is possible to add information to the email subject sent to users for ticket updates via email. In Admin > Business Rules > Triggers, edit the notify requester triggers to include the {{ticket.id}} placeholder (see Zendesk Support placeholders reference). This will add the ticket ID to outgoing email subjects for ticket updates sent to end users.

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