Why is an article's appearance different in the editor than in Help Center?

Have more questions? Submit a request

16 Comments

  • Jessie Schutz
    Comment actions Permalink

    Hi Paul! Welcome to the Community!

    Can you be more specific about what you're seeing? If you could post some screenshots it would be very helpful!

    0
  • Jessie Schutz
    Comment actions Permalink

    Hey Debbie!

    The CSS controls the overall look and feel of your Help Center, but you can format the text of your articles in the article editor.

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Thanks for letting us know. Our team will continue to support you there.

    0
  • Paul Go
    Comment actions Permalink

    Any reason why it is doing it or how to have just a default styling for some of the elements? Like for the <tables> the default styling that we usually see on our browsers are removed.

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hi Robert - 

    How can we help? 

    0
  • Paul Go
    Comment actions Permalink

    Hi Jesse, Thank you for looking into it. Please see attached image.

    0
  • Robert Peterson-Wakeman
    Comment actions Permalink

    I'm having this issue as it relates to multi-level bullets. Sorry, this is a little frustrating, and I'm not sure why this basic style is not supported. Looking to dig further on this.

    0
  • Trapta
    Comment actions Permalink

    Hi @Paul,

    It's because the inline styling is removed by the WYSIWYG editor once the article is published.

    I will recommend you to use CSS for the styling.

    Team Diziana

    0
  • Robert Peterson-Wakeman
    Comment actions Permalink

    I have a ticket in progress #4861414

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hey Stephen - 

    You could try enabling "unsafe HTML" in your Help Center settings. If that doesn't resolve the issue, it may be something with the CSS or HTML, in which case the best answer is to open a support ticket so that we can dig into the specifics. 

    0
  • Debbie LeDuc
    Comment actions Permalink

    That is the problem; the formatting is not consistent in the article editor.  If I had access to the CSS would it make it easier to format and style articles?

    0
  • Debbie LeDuc
    Comment actions Permalink

    So does that mean I need to use CSS to style my articles to have them come out as I want?

    0
  • Paul Go
    Comment actions Permalink

    How about the inline styling on the wysiwyg editor? Because I styled it properly on the edit but when published. The styling didn't appear.

    0
  • Trapta
    Comment actions Permalink

    Hi @Paul,

    I recommend you to create common CSS classes for styling and add those classes in the article content.

    Team Diziana

    0
  • Stephen Greenfield
    Comment actions Permalink

    For example, I noticed that NUMBERED paragraphs in the editor look correct, but in the published article they all began with "1."

    0
  • Jessie Schutz
    Comment actions Permalink

    Hey Debbie,

    I guess I'm not entirely sure what you mean here... can you go into more detail about what's not looking right?

    0

Please sign in to leave a comment.

Powered by Zendesk