Why is an article's appearance different in the editor than in Help Center?

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16 Comments

  • Debbie LeDuc
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    So does that mean I need to use CSS to style my articles to have them come out as I want?

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  • Jessie Schutz
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    Hey Debbie!

    The CSS controls the overall look and feel of your Help Center, but you can format the text of your articles in the article editor.

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  • Debbie LeDuc
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    That is the problem; the formatting is not consistent in the article editor.  If I had access to the CSS would it make it easier to format and style articles?

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  • Jessie Schutz
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    Hey Debbie,

    I guess I'm not entirely sure what you mean here... can you go into more detail about what's not looking right?

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  • Stephen Greenfield
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    For example, I noticed that NUMBERED paragraphs in the editor look correct, but in the published article they all began with "1."

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  • Nicole - Community Manager
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    Hey Stephen - 

    You could try enabling "unsafe HTML" in your Help Center settings. If that doesn't resolve the issue, it may be something with the CSS or HTML, in which case the best answer is to open a support ticket so that we can dig into the specifics. 

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  • Paul Go
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    How about the inline styling on the wysiwyg editor? Because I styled it properly on the edit but when published. The styling didn't appear.

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  • Jessie Schutz
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    Hi Paul! Welcome to the Community!

    Can you be more specific about what you're seeing? If you could post some screenshots it would be very helpful!

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  • Paul Go
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    Hi Jesse, Thank you for looking into it. Please see attached image.

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  • Trapta
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    Hi @Paul,

    It's because the inline styling is removed by the WYSIWYG editor once the article is published.

    I will recommend you to use CSS for the styling.

    Team Diziana

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  • Paul Go
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    Any reason why it is doing it or how to have just a default styling for some of the elements? Like for the <tables> the default styling that we usually see on our browsers are removed.

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  • Trapta
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    Hi @Paul,

    I recommend you to create common CSS classes for styling and add those classes in the article content.

    Team Diziana

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  • Robert Peterson-Wakeman
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    I'm having this issue as it relates to multi-level bullets. Sorry, this is a little frustrating, and I'm not sure why this basic style is not supported. Looking to dig further on this.

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  • Nicole - Community Manager
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    Hi Robert - 

    How can we help? 

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  • Robert Peterson-Wakeman
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    I have a ticket in progress #4861414

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  • Nicole - Community Manager
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    Thanks for letting us know. Our team will continue to support you there.

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