Can I bulk create tickets to email my users?

 Question

Is it possible to create bulk tickets to send out to my customers? 

Answer

No, there is no native way to bulk create tickets within Zendesk Support. However, it is possible to bulk create tickets using some apps from our marketplace, the Customer Lists add-on or the API.

For accounts without the Customer Lists add-on

If you do not have access to the Customer Lists add-on, you can use the Proactive tickets app to bulk create tickets to email your users.

If you are on the Essential plan and do not have access to the Proactive tickets app, you can bulk create tickets using the 'Create Many Tickets' endpoint in our Core API.

For accounts with the Customer Lists add-on

If you are using the Customer Lists feature, you may also consider using the MailChimp Campaign integration.