Question
I have custom fields on my Submit a Request form that I would like to display in the table shown to my end users via the My activities option in the Help Center. Is it possible to include a custom field as a column on this table?
Answer
Natively, there is not the ability to add a custom field as a column on this page. You may consider using custom code to add this to the My activities section, but this option is not supported by the Zendesk Support team.
For more information, please see the following resources:
4 Comments
Hi Kate,
Would it be possible to add a (custom) field to the user profile. I would like to show which organization the user is connected to and also which SLA-Plan they have signed up for (custom organisation field). I would like them to be shown where marked with red in screendump:
Looking forward to hearing from you.
Br. Mie
Ok, that is great. I only see that this works for user fields.
Is it possible to also show an organization field on an end-user profile?
Hi Mie -
You can add custom fields to user profiles, so long as you are on the Team, Professional, or Enterprise Support plan.
See this article for reference: Adding custom fields to users
Getting those custom fields to show in the Help Center profile would require some custom code, which you could ask for help with from other community members over in the Q&A topic.
Hi Mie!
Your user profile in Support already has an Org field in it so you shouldn't need to make a custom field.
As far as getting those fields into the user profile in the Help Center, as Nicole mentioned it will require custom code. Zendesk can't help you create that code, but we have lots of folks in the community who can help you out!
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