How do I set a user's external ID?

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  • Chris Maxwell

    The external ID is not visible in this location:


    "To view the external ID

    The external ID can be found from their profile page, in the bottom left corner, with the last login metadata."


    Where may I find it?



  • Jessie Schutz
    Zendesk Team Member

    Hey Chris!

    When you're viewing the user profile in your Zendesk, you'll need to scroll the column on the left side all the way to the bottom. It'll look something like this: 

    Bear in mind that the external id will not be visible if you haven't imported it into your Zendesk. An external id is a piece of information that you add yourself; it's not generated by Zendesk.

  • Sharon Couto


    If the organization external ID is incorrect, could this lead to the organization not populating when trying to link the end-user to the organization?


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