Can I change the text of Submit a request in the Help Center?

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  • Yvonne Tyson

    I'm looking to add more fields to the Submit a Request Page in the Community section of our website. 
    In new_request_page.hbs I can see it's looking for {{request_form}} but where do I find the form to add new fields?

  • Jake Bantz
    Zendesk team member

    Hi Yvonne, ticket fields and forms are managed from within the Zendesk Support interface. Depending on your plan type, you can view what options are available by following the content attached to Designing and Optimizing your Ticket Forms.

    I hope that is helpful to guide you through making the needed updates.


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