I want to receive a notification before a ticket's due date comes up. Can I create an email reminder before a task ticket's due date?
Yes, you can create an automation that sends an email notification.
To create an automation
- Click the Admin icon () in the sidebar
- Choose Business Rules > Automations
- Click Add Automation.
- Under Meet all of the following conditions, add:
- Ticket: Hours until due date > is > (x hours). Use either calendar or business hours.
- Under Perform these actions include:
- Notifications: Email user > (assignee)
For more information about automation and how they work, see the article: About automations and how they work.