Can I increase the number of displayed views?

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102 Comments

  • Steven

    @Christopher Reichle spot on. I'm still subscribed to this thread since I'm genuinely interested if they will ever implement this feature, after requesting it myself over two years ago. We made the switch to a different competitor about 1,5 years ago and it was honestly the best decision I've done for my team and my own sanity. It's really mind boggling that Zendesk decided to straight up ignore feedback threads like this and tries to market itself as a company who understands great CX. 

    My advice; ignore your own sunk cost fallacy and bite the bullet to switch sooner than later. You're only putting more time and $$$ in a sinking ship. 

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  • Sadie Sumner

    @Christopher Reichle, I'm just as unhappy about the 12 views as you and everyone else on this thread, but I did want to point out that there's a cc option.  I only became aware of this at the beginning of covid when we reached out to Zendesk to downgrade.  It's been a great tool to have with a limited team with everyone working from home.  I'll attach a screenshot of what this looks like.  It's called the 'enhanced CCs and Followers feature'.  The cc is easy to see/understand, and a 'follower' is a bcc.  I'd reach out to your account manager to inquire! 

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  • Sandro Franchi

    Steven could you let us know your new vendor and about the process to migrate from your previous ZD setup?

    0
  • Christopher Reichle

    @Sadie Sumner Thanks for the info on the CC and Followers feature. I have seen that but that is not really the issue that was brought up. The basis of the feature request was the ability to add an organization contact or manager as cc to all tickets. The trigger email feature is restricted to emailing agents. I have a work around in place that I can deal with because I only need to set this up for a small number of clients. You can create a trigger to email targets to manually CC a designated manager but setting up the CC on new tickets automatically requires a trigger to a url/https targets to add a placeholder containing email address as CC on target. And there are issues with that work around. Below is the article open since 2009, 16 pages long. There are 5 or 6 other similar articles. I was able to cobble something together from the user posts in this and other articles. If you want to see just how bitter, frustrated and hopeless people can get, have a read. You can literally see people turn over the years of being ignored.

    https://support.zendesk.com/hc/en-us/community/posts/203422496-Add-end-user-as-CC-via-Trigger-or-Automation

     

    1
  • Lee KB

    Steven Sandro Franchi in addition to sunk cost fallacy there's also the "devil you know" effect ... I'm sure that keeps a lot of people tied to their (zen)desk. 

    2
  • Graysen Pack

    This is a shockingly bad design decision.

    2
  • Julien M

    +1

    This is a basic important thing that should be added. 

    2
  • Devan - Community Manager
    Zendesk Community Team

    Hello Julien M,

    We appreciate the feedback. I would suggest posting your use case in our support feedback forums so our developers can consider implementing these changes in the future.

    Best regards.

    -2
  • Jan Urban

    Hello all,

    I face the same problem. We are a company with 8 languages in customer support and this naturally leads to a lot of views needed.
    Even with add-on products like "Lovely Views plus"   the problem isn't 100% solved.
    This add on can´t make the "play button" work, as Zendesk has not made it available to be accessed by third-party apps.
    It's really a joke that there are not more than 12 views available. I really hope they add something in the future, but my hopes diminished after reading about how long this has been going on. Sad.


    Bye


    Jan

     

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  • Matthew Feczko

    Hi Jan, I completely agree with you. I recommend using QuickiePlus instead of Lovely Views (made by the same developer) as they will give you the normal View and let you Play. It won't let you sort in multiple ways BUT it will give you all the views you're looking for. Plus QuickiePlus is only $.50 a user instead of $1.95

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  • Tom
    I have described the View categorization (subviews, dropdown view) in detail and explained the benefits of it.
     
    Please visit my article (below) and vote for it if you think that it would be beneficial for you too!
    0
  • Nathan Purcell

    Bumping for attention - to echo Julien M this is so simple to implement it's laughable that this issue has gone on for so long. 

    Please consider allowing an unlimited list and or the ability to configure how many views are shown! 

    2

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