Can I increase the number of displayed views?

Have more questions? Submit a request

72 Comments

  • James
    Comment actions Permalink

    Why is the number of views limited? Iv seen screenshots of views in grouped lists, is this not possible?

    9
  • Doug T. Florczyk
    Comment actions Permalink

    I believe added functionality would be the best answer, just add a scroll bar and give the ability to scroll through all available views.

    7
  • Nate Legakis
    Comment actions Permalink

    Please add us to your list of Zendesk customers who would love to have the ability to display more than 12 views.

    7
  • Doug T. Florczyk
    Comment actions Permalink

    Hello,

    At this point the used case mentioned is over a year old, has there been anything done with all the good ideas posted on this case to improve the many limitations with views? If not then we will probably be one of the customers looking elsewhere for a more usable and customizable solution going forward. It should not take multiple years to add what should have been basic functionality to begin with. 

    6
  • Chris Thomassen
    Comment actions Permalink

    Hi Nicole,

    Although I appreciate your comment on October 9th, you are basically giving us completely nothing.

    "But some improvements are currently planned for development in the next 12 months; we'll be providing updates as we have them."

    As stated before, many different topics were started regarding this issue by different customers, many of them have complained. Complaints and suggestions, dating back all the way to early 2016.

    Now, at the end of 2018, the best Zendesk can do is give us (top dollar paying customers)  'some improvements in the next 12 months'. No concrete plans, just a vague estimate of something vague happening at development.

    I'm sure you are just the messenger and it is not within your power to make it happen, but I am very unhappy to say the least and maybe it is time to find a company that is able to provide simple essential updates within an acceptable timeframe.

     

    4
  • Joe Lyons
    Comment actions Permalink

    I am struggling with this limitation on the number of views for an agent as well.  I know a paid 3rd party add-on named Quckie can address this limitation with ZenDesk...but it is frustrating that I have to do this.  I spend just over $10K/month with ZenDesk...to spend just a few more dollars a month to show more views just feels like I am being nickle & dimed on this product.  Sorry for the rant...I have just been hitting a lot of ZenDesk limits lately and I feel like I already spend a small fortune with their product.  Every time I ask about a feature I have to pay even more...

    3
  • Frank Roberts
    Comment actions Permalink

    Allowing a user to control the number of views they see makes sense here in 2019. I waste so much time clicking the More button and choosing Personal Views, then having to open the view to see the total number of objects. There is a tremendous amount of wasted real estate on my Zendesk Navigation Panel that could be put to good use.

     

    3
  • Jerrin Lawi-an
    Comment actions Permalink

    New Zendesk customer here - really hoping this number gets upped sooner than later.

    3
  • ritesh
    Comment actions Permalink

    This limitation seem arbitrary and artificial. 

    2 years should be enough time to reengineer changes in such a simple feature.

    3
  • Stephen Amaza
    Comment actions Permalink

    I just started using Zendesk this month and while I've found it really powerful and useful, it's really appalling how the simplest features are missing or simply unavailable and even worse, Zendesk's attitude towards these problems that are major pain points for users.

    I'll by far prefer to load a page each time so I can have multiple views than to be limited in this manner. This feature has been requested for the past 3 years and it's crazy to see the response be "buy one more app". We're already paying a lot for Zendesk and other third-party apps we need to make Zendesk work as it should. Why does that need to keep happening?

    This is very disappointing to say the least and I'm definitely exploring alternatives from today.

    3
  • 이지훈
    Comment actions Permalink

    I also really want to increase the number of views. I expect good news.

    +1

    2
  • Steven
    Comment actions Permalink

    We are a European company with views in 7 different languages. As a manager I want to see how many tickets are in which view at every time of the day without having to manually click 'more'. Why it's not possible to add more views to the main page is really beyond me. There is so much unused space. Even a scroll bar like suggested above would be a very welcome addition. As a quality of life change, this should be high up on the development road map. 

    The current views are fine if you are a small company, but if you're using Zendesk in a company with a big variety of customers/languages then this is a very inefficient way of working. 

    2
  • Randy Nieukirk
    Comment actions Permalink

    What?  There is a limit to Views in Zendesk?  Even Enterprise?  This is not how a Enterprise Service Desk Ticketing system should work.  Enterprise means there are many levels of people using the ticketing system, so there are going to be a multitude of Shared Views and Personal Views.

    Zendesk wants you to buy something extra for more Views?  This is nonsense.  We just renegotiated our Zendesk Enterprise plan and so far, I am not happy at all with Zendesk.  They seriously need to do a LOT more for their Enterprise paying customers.  Especially for the amount of money Zendesk charges per Agent for Enterprise solution.  

    2
  • Gavin Stone
    Comment actions Permalink

    This goes back a lot longer than 1.5 years, there were numerous people asking for this when we onboarded with ZenDesk late 2015.

    ZenDesk are going to lose our business over this as we have started looking for another ticketing system. Far too much time spent on features that can be charged extra for and virtually nothing done to improve the CORE ticketing product which has remained largely the same for at least four years.

    2
  • Nick
    Comment actions Permalink

    The only more link under views I can see takes me to an admin screen for views - it doesn't expand it so I can actually see the tickets in each view?

    2
  • Jim Norman
    Comment actions Permalink

    Randy, I am on the Professional plan and spent 6k for the year.  I found zendesk to be very limiting on many fronts.  Setting up the knowledgebase is not intuitive, and many of the features you may need like time tracking are add on modules that you have to pay for.  I am paying for an add on so i can have tasks and checklists...I have been on zendesk for 8 months and the view thing was the last straw for me.  I switched to freshdesk yesterday and it is very intuitive, customizable dashboards, Unlimited filtered views, and there is even a competition system build in for the techs to earn points for meeting SLA, and ticket times.  

    After importing all the zendesk data i had no idea how bad our response times were.  here is a dashboard i build in about 10 minutes...

    Hope that helps you out...

    Jim

     

    2
  • TJ Patel
    Comment actions Permalink

    Ok, so give us a max number of views possible and let us choose which ones we show on our dashboard.  I barely use any of the team default views as I have my own versions of each, and yet, the ones I don't use take up most of the realestate on my screen, and I have to navigate through menus to get to the ones I use regularly...

    2
  • Chris Thomassen
    Comment actions Permalink

    Also looking for more personal views.. We have a lot of different ticket flows and using Quicky is a drag. It needs a manual click each time to see if there are tickets in the folders under Quicky.

    From a business point of view I really do not understand why the views are so limited and that we as customers are unable to to change it, it should be a very simple standard option in ZenDesk. There is plenty of space to add more views, all this empty space now goes unused.

    2
  • Marjolijn McCabe
    Comment actions Permalink

    I understand the consideration for loading time, but basically the objection is that you're taken to a different page to see all your views. This takes too much time and doesn't give a proper overview.

    This could be solved by 'hovering' over the 'more' button and immediately displaying the other views in a pop up box. 
    Or by having the option to collapse a number of views under one topic and clicking to unfold. 
    Personally, I would prefer to have a list as long as I like and a slide bar to navigate. 

    If an external party can come up with an app to solve it (Quickie), it should be possible for Zendesk to do the same, wouldn't you think? I don't have any technical knowledge, so I can't argue on that front. But it seems that any improvement on the current situation would bring about a large number of happier customers....

    2
  • Steven
    Comment actions Permalink

    @Nicole 

     

    This is exactly the reason why we (and many other innovative, young companies I spoke to recently) decided to make the switch from Zendesk to another CRM tool. The extreme slow pace of innovation is already mind boggling for a company your size, but the fact that a simple request as increase the number of views is not even on the roadmap after your paying customers have been asking it for 1,5 years is just beyond me.

    2
  • Chris Thomassen
    Comment actions Permalink

    I agree with Doug. It is simply taking too long. It should be a basic functionality.

    2
  • Michael Ohayon
    Comment actions Permalink

    We just started using Zendesk over a month ago after doing a huge integration with our platforms. I recently added some new views and couldn't figure out why I couldn't see them. Thereafter to remove myself from some groups and the views I created showed up. I have to say, this is extremely disappointing and such a simple feature. After seeing so many complaints, I'm disappointed to see that Zendesk hasn't done anything about this. 

    2
  • Doug T. Florczyk
    Comment actions Permalink

    As you can see from the previous comments, it is not even on the road map to be addressed, at this point I believe all their efforts are put towards enhancements they can charge the customer for, and since views is not that, then there is no effort put forth to enhance it.

    They just keep claiming how hard it would be to make any changes, which I believe is not the case. I would venture to say since this item is not even on the road map it is not getting updated any time within the next few years, and for how long and as many people have asked for this enhancement is mind boggling it has not been addressed.

    2
  • Corinne
    Comment actions Permalink

    Like James, we use views to show tickets at a client level as part of our project management and the limitation of 8 personal views is quite a hindrance and requires the reorder of views to be a frequent and unnecessary task.  Look forward to understanding why the limitation.

    2
  • Lee Alderman
    Comment actions Permalink

    I just got started with Zendesk Support and I couldn't believe they limited the number of views? I see no reason why they would do this and not have a slide bar to accommodate additional views. 

    2
  • Jim Norman
    Comment actions Permalink

    This is a silly limitation in Zendesk, one of many that I have found.  I should not have to buy an app for 4.00 a month to get more than 12 views on the screen.  How about Zendesk builds a scroll bar so I can have as many as I want.  I have an internal help desk and we have 10 divisions with 1000 users.  We are acquiring new companies every couple of months and I have created a view for each division so I can get a breakdown of who has different open tickets.  We create a "View" like a que.  Clicking More takes you to the view creation screen which I then have to mouse over and click open.  This is madness and it needs to be fixed.

    Thanks

    2
  • Phil
    Comment actions Permalink

    @Nicole - Thanks for providing a bit more background to the situation.

    It would be great to have the option to show a set number of views. I would certainly choose to have an extra few milliseconds of load time in exchange for that.

    2
  • Patrick Kelly
    Comment actions Permalink

    Just adding my +1 to the request for being able to support more than ~7 personal views in the sidebar! In case the context is helpful:

    I typically spend a lot of my day skimming through my colleagues' views. Because I have to click into more views > locate personal views > search for the correct personal view, I spend ~15/20 minutes every.single.day finding the proper view. It would be so nice to be able to simply scroll the left sidebar, not have to click, not have to search, etc. Thank you!

    2
  • Chris Thomassen
    Comment actions Permalink

    Wow, not even on the roadmap yet? I have to agree with Doug here... I am very unhappy to hear this. It should be basic functionality, pretty much everyone here agrees. And because most of us here are paying top dollar for this service we would expect to be heard at least.

    Of course it can take a while, a year even. But telling us that after 1,5 years that it is not even on the roadmap yet is just mindblowing.

     

    2
  • Phil
    Comment actions Permalink

    I appreciate that I don't know the ins and outs of Zendesk infrastructure, but from a web development point of view this type of UI change is trivial. The space is already there, so I really can't see what's holding this back. Other than a very slow and unresponsive corporate structure at Zendesk perhaps?

    I really hope this limitation can be lifted in future, but it doesn't sound like it will be :(

    2

Please sign in to leave a comment.

Powered by Zendesk